Chip Bell joins Jim Blasingame to reveal the imperative of making constant adjustments to the evolving expectations of customers, especially regarding the influence of technology.

Chip Bell joins Jim Blasingame to discuss the implications of world changes – especially technology – on how you serve customers and nurture those relationships.

JoAnna Brandi joins Jim Blasingame to explain what is really happening when you get “ghosted” by a customer – it’s not because they’re mad at you, but because you just became irrelevant.

JoAnna Brandi joins Jim Blasingame to reveal that while products and even service are commodities today, values are unique and, well, valuable, and delivering on yours is how to keep customers coming back.

Bob Negen joins Jim Blasingame to reveal why engaging customers with the combination of soul and professionalism is the key to success in 21st century retail.

Jim Blasingame reveals how to turn the Plastic Triplets of bad service into the Golden Triplets of good service that you can take to the bank.

Jim Blasingame reveals the power in professional salespeople acquiring the discipline to shut up enough to let the prospect/customer do most of the talking, including a new acronym: SULS.

Stacey Brown Randall joins Jim Blasingame to reveal that there are three stages that you’ll have with customers and how to make all three sticky experiences.

Stacey Brown Randall joins Jim Blasingame to define what a sticky customer experience looks like, why it’s so powerful, and how to create many of them.

Jeff Zbar joins Jim Blasingame to discuss the power of wowing your customers with above and beyond service and how that creates customers for life.