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Category: Customer Care

Jim Blasingame
Jim Blasingame reveals why charging customers enough is the #1 business fundamental, and ironically, one of the main reasons small businesses fail.
Jim Blasingame
Jim Blasingame reveals why customers you think are so difficult that they’re “from hell” could actually become your most profitable ones, and why charging them enough is the #1 business fundamental.
Ramon Ray
Ramon Ray joins Jim Blasingame to reveal that professional sports arenas and events focus on more than the game, including a full experience for fans, which is an excellent example for small businesses to emulate.
Jim Blasingame
Jim Blasingame reveals why when an employee tells one of your customers “No problem” it’s an overt act of laziness on their part, and an unforgivable lack of training on your part. Stop this verbal scourge.
Sarah Hiner
Sarah Hiner joins Jim Blasingame to report on her blog post where she proposes that the concept of face-to-face service may be a thing of the past.
Jeff Zbar
Jeff Zbar joins Jim Blasingame to reveal why we should always be checking our offerings against what’s expected by customers and if any new expectation is something we should consider.
Rob Jolles
Rob Jolles joins Jim Blasingame to stand up for the profession of selling in a world that seems to think there’s something wrong with it, including how being a professional seller is an essential marketplace fundamental.
Dawn Fotopulos
Dawn Fotopulos joins Jim Blasingame to report that the difference between keeping a good customer and having to acquire a replacement could be whether you survive or not.
Dawn Fotopulos
Dawn Fotopulos joins Jim Blasingame to reveal why some business owners allow certain customers to put them in jeopardy by over-servicing them for the price they pay.
Jim Blasingame
Jim Blasingame reveals the three main elements of professional selling skills, and why PSS is needed now more than ever before.

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