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Category: Customer Care

Jim Blasingame
Jim Blasingame reveals some of the ways customers and prospects will have their feelings, sentiments and emotions on their sleeve as we enter the post-pandemic New Regular.
Jim Blasingame
Jim Blasingame reports on how post-pandemic customer expectations and behavior will alter how you interact, from contact to delivery, as you begin to identify the “New Regular.”
Jeff Zbar
Jeff Zbar joins Jim Blasingame to report from his 31-year perspective on how the coronavirus has required millions to work from home, and what he’s learned about how to be productive in that work environment.
Chip Bell
Chip Bell joins Jim Blasingame to reveal some of the ways to stay close to customers during the pandemic period and remind them about why you’re business is relevant to them, whether you can still serve them or not.
Olalah Njenga
Olalah Njenga joins Jim Blasingame to reveal three trends in customer expectations, including the experience, the humanity and the endorsement.
Dawn Fotopulos
Dawn Fotopulos joins Jim Blasingame to reveal tips and best practices for how to get your customer invoices paid quicker, including delivering them yourself, including during a period of economic uncertainty.
Stacey Brown Randall
Stacey Brown Randall joins Jim Blasingame to report on the power of referrals during a time of economic crisis, like we’re experiencing with the coronavirus impact.
Stacey Brown Randall
Stacey Brown Randall joins Jim Blasingame to reveal that there are four sources of the prospecting Holy Grail – referrals – including customers, centers of influence, and two more.
Diane DiResta
Diane DiResta joins Jim Blasingame to discuss the challenges of managing the many different communication platforms that customers can – and do – choose from as we work with them.
Bryan Mattimore
Dan  Pfister
Bryan Mattimore and Dan Pfister join Jim Blasingame to reveal how to approach customers who’ve left you, by approaching them with new ideas that are based on what’s relevant to them today.

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