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Category: Customer Care

Jim Blasingame
Jim Blasingame discusses the value in reviewing what worked for you and your customers in 2018 and what didn’t, and how to maximize the former and eliminate the latter.
Tom Anastasi
Tom Anastasi joins Jim Blasingame to discuss how to conduct a focus group to determine small and large decisions, plus whether you should get a professional to help you.
Tom Anastasi
Tom Anastasi joins Jim Blasingame to reveal what a focus group is, how it works, and how a small business can use one for their benefit in making key decisions.
Chip Bell
Chip Bell joins Jim Blasingame to discuss how to love up your customers with a unique experience they can’t get anywhere else.
Chip Bell
Chip Bell joins Jim Blasingame to reveal some of the key practices to make your customers want more of the service experience you provide.
Jeff Zbar
Jeff Zbar joins Jim Blasingame to offer suggestions on how to recognize our customers during the holidays that are appropriate and effective.
Jeff Zbar
Jeff Zbar joins Jim Blasingame to discuss some of the ways to let customers know you appreciate them during the holidays, including some that don’t include the customer getting anything.
Bryan Mattimore
Bryan Mattimore joins Jim Blasingame to reveal why your connection to customers is your best source of market research information, but it has to be conducted without your bias.
Bryan Mattimore
Bryan Mattimore joins Jim Blasingame to reveal why small businesses can’t avoid conducting market research, and how to do it without spending any money.
Rick Maurer
Rick Maurer joins Jim Blasingame to relate a story of how one person used civility to diffuse the ire of a mistreated customer with a problem.

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