Chip Bell joins Jim Blasingame to discuss how to think about customers who come in with a problem, how to treat their problem like a gift, and then turn them into a customer you can’t run off.

Jeff Zbar joins Jim Blasingame to discuss whether how you deal with the days of the week should impact how you work with customers.

Stacey Brown Randall joins Jim Blasingame to reveal that there are more than one kind of referral approaches and she identifies three of them.

Stacey Brown Randall joins Jim Blasingame to reveal what a referral trigger is, and how you can use them to grow and keep more customers.

Jim Blasingame reveals why charging customers enough is the #1 business fundamental, and ironically, one of the main reasons small businesses fail.

Jim Blasingame reveals why customers you think are so difficult that they’re “from hell” could actually become your most profitable ones, and why charging them enough is the #1 business fundamental.

Ramon Ray joins Jim Blasingame to reveal that professional sports arenas and events focus on more than the game, including a full experience for fans, which is an excellent example for small businesses to emulate.

Jim Blasingame reveals why when an employee tells one of your customers “No problem” it’s an overt act of laziness on their part, and an unforgivable lack of training on your part. Stop this verbal scourge.

Sarah Hiner joins Jim Blasingame to report on her blog post where she proposes that the concept of face-to-face service may be a thing of the past.

Jeff Zbar joins Jim Blasingame to reveal why we should always be checking our offerings against what’s expected by customers and if any new expectation is something we should consider.