JoAnna Brandi

JoAnna Brandi

JoAnna is the creator of The Practice of Positive Leadership: Use the Science of Happiness to Engage Your Employees and Keep Your Customer Happy E-Course. She is President of JoAnna Brandi & Company, and author of "Winning at Customer Retention", "54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World", and "Building Customer Loyalty".
Category: Customer Care

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JoAnna Brandi joins Jim Blasingame to reveal that the heart is more electrically powerful than the brain, and that if you focus on broadcasting positive emotions and being a positive leader, your employees will notice and will be more creative and innovative.
JoAnna Brandi joins Jim Blasingame to reveal that every action and interaction is a deposit into your “emotional bank account” and how, if you want to build trust within your company, you should be aware of what you’re depositing.
JoAnna Brandi joins Jim Blasingame to reveal why employees who believe they will be redeemed by their manager for making an initiative mistake are the most successful.