JoAnna Brandi

JoAnna Brandi

JoAnna is the creator of The Practice of Positive Leadership: Use the Science of Happiness to Engage Your Employees and Keep Your Customer Happy E-Course. She is President of JoAnna Brandi & Company, and author of "Winning at Customer Retention", "54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World", and "Building Customer Loyalty".
Category: Customer Care

Interviews with JoAnna Brandi»See allInterviews RSS Feed

Happiness can be measured as a KPI – who knew?
JoAnna Brandi joins Jim Blasingame to reveal how measuring happiness at work is now a key performance indicator, contributing to sales, profits and long-term success.
JoAnna Brandi joins Jim Blasingame to reveal the role that having fun at work – making work fun by not taking yourself too seriously – actually can be measured as a performance metric, especially in sales.
JoAnna Brandi joins Jim Blasingame to reveal how measuring happiness at work is now a key performance indicator, contributing to sales, profits and long-term success.