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Category: Customer Care

Stacey Brown Randall
Stacey Brown Randall joins Jim Blasingame to reveal her proven system for generating referrals from customers without having to ask them or train them.
Stacey Brown Randall
Stacey Brown Randall joins Jim Blasingame to reveal how a previous business failed because she didn’t use customer referrals, and what she learned from that experience that could prevent your business failure.
Tom Anastasi
Tom Anastasi joins Jim Blasingame to discuss how to conduct a focus group to determine small and large decisions, plus whether you should get a professional to help you.
Tom Anastasi
Tom Anastasi joins Jim Blasingame to reveal what a focus group is, how it works, and how a small business can use one for their benefit in making key decisions.
Rick Maurer
Rick Maurer joins Jim Blasingame to relate a story of how one person used civility to diffuse the ire of a mistreated customer with a problem.
Rob Jolles
Rob Jolles joins Jim Blasingame to reveal how checking your position with prospects and customers so you can stay on the right side of any issue is a political practice that leads to success.
Rob Jolles
Rob Jolles joins Jim Blasingame to reveal how the enthusiasm you get from believing in yourself can convert into believability from customers.
John Stanton
John Stanton joins Jim Blasingame to reveal why small businesses have a great advantage over bigger firms because they can deliver more granular, targeted and customized service.
Jeff Zbar
Jeff Zbar joins Jim Blasingame to report on how he manages his business when he’s out of Internet range potentially for a few days.
Mark Babbitt
Mark Babbitt joins Jim Blasingame to offer suggestions on how to deal with situations when your business world gets muddled with the politics of the day.

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