Olalah Njenga joins Jim Blasingame to reveal three trends in customer expectations, including the experience, the humanity and the endorsement.

Jim Schreier joins Jim Blasingame to discuss how over-using new tech communication platforms, like texting and social media, is harming society and our ability to relate to the human expectation of our customers.

Bryan Mattimore and Dan Pfister join Jim Blasingame to reveal how to approach customers who’ve left you, by approaching them with new ideas that are based on what’s relevant to them today.

Bryan Mattimore and Dan Pfister join Jim Blasingame to reveal creative strategies that will help you win back customers who have left you, and why that’s a better plan than looking for prospects who don’t know you.

Jeff Kreisler joins Jim Blasingame to reveal that the key to knowing your customer is to know why they’re making a purchase, and why they would buy it from you – or not.

John DiJulius joins Jim Blasingame to reveal the “FORD” approach to nurturing customers, which is to collect information about family, occupation, recreation and dreams, as a way to focus on what’s important to them.

Jeff Zbar joins Jim Blasingame to discuss why, even as we create and adopt more technology, the human relationship will never not be the most powerful force in the marketplace.

JoAnna Brandi joins Jim Blasingame to explain what is really happening when you get “ghosted” by a customer – it’s not because they’re mad at you, but because you just became irrelevant.

JoAnna Brandi joins Jim Blasingame to reveal that while products and even service are commodities today, values are unique and, well, valuable, and delivering on yours is how to keep customers coming back.

Jeff Zbar joins Jim Blasingame to discuss how concentrated the month of December gets with customer appreciation activity, closing out one year and making plans for the new one.