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Category: Customer Care

Jeff Kreisler
Jeff Kreisler joins Jim Blasingame to reveal that the key to knowing your customer is to know why they’re making a purchase, and why they would buy it from you – or not.
John DiJulius
John DiJulius joins Jim Blasingame to reveal the “FORD” approach to nurturing customers, which is to collect information about family, occupation, recreation and dreams, as a way to focus on what’s important to them.
Jeff Zbar
Jeff Zbar joins Jim Blasingame to discuss why, even as we create and adopt more technology, the human relationship will never not be the most powerful force in the marketplace.
JoAnna Brandi
JoAnna Brandi joins Jim Blasingame to explain what is really happening when you get “ghosted” by a customer – it’s not because they’re mad at you, but because you just became irrelevant.
JoAnna Brandi
JoAnna Brandi joins Jim Blasingame to reveal that while products and even service are commodities today, values are unique and, well, valuable, and delivering on yours is how to keep customers coming back.
Jeff Zbar
Jeff Zbar joins Jim Blasingame to discuss how concentrated the month of December gets with customer appreciation activity, closing out one year and making plans for the new one.
Chip Bell
Chip Bell joins Jim Blasingame to reveal the imperative of making constant adjustments to the evolving expectations of customers, especially regarding the influence of technology.
Chip Bell
Chip Bell joins Jim Blasingame to discuss the implications of world changes – especially technology – on how you serve customers and nurture those relationships.
JoAnna Brandi
JoAnna Brandi joins Jim Blasingame to explain what is really happening when you get “ghosted” by a customer – it’s not because they’re mad at you, but because you just became irrelevant.
JoAnna Brandi
JoAnna Brandi joins Jim Blasingame to reveal that while products and even service are commodities today, values are unique and, well, valuable, and delivering on yours is how to keep customers coming back.

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