Interviews RSS Feed

Category: Customer Care

Dave Ulrich
Dave Ulrich joins Jim Blasingame to discuss having the right corporate culture which demonstrates to customers what you want to be known for.
Dave Ulrich
Dave Ulrich joins Jim Blasingame to the difference between know what your corporate culture is and developing the right culture that meets customer expectations.
Don Cooper
Don Cooper joins Jim Blasingame to reveal what a customer relationship looks like when it’s so bad you should fire that customer and move on.
Deb Calvert
Deb Calvert joins Jim Blasingame to discuss how in a sales-customer relationship you have to be engaging and know how to listen.
Deb Calvert
Deb Calvert joins Jim Blasingame to reveal that while persistence is an important trait in selling, it’s not as valuable to customers as is demonstrating perseverance.
Deb Calvert
Deb Calvert joins Jim Blasingame to reveal that when sales organizations are frustrated with performance today, it’s probably because they’ve lost touch with the expectations of their customers.
Leslie Kossoff
Leslie Kossoff joins Jim Blasingame to report on her new quality process service for management to help you seek excellence by staying on a quality track.
Leslie Kossoff
Leslie Kossoff joins Jim Blasingame to reveal some of the steps to take to make sure your corporate culture includes a focus on quality, including how to accomplish this with the younger generations.
Leslie Kossoff
Leslie Kossoff joins Jim Blasingame to remind us how the quality process works and why it’s the opposite of profit-eating quality service.
Jim Blasingame
Jim Blasingame reveals how the velocity of change is increasing, especially where customer expectations are concerned, and how to discover what you need to be doing tomorrow and next year.

Browse by category