Interviews RSS Feed

Category: Customer Care

Stacey Brown Randall
Stacey Brown Randall joins Jim Blasingame to discuss the challenge of doing business in 2020, and what we learned about how focusing on referrals contributed to success.
Stacey Brown Randall
Stacey Brown Randall joins Jim Blasingame to discuss why focusing on getting referrals is the holy grail of selling, and how to become a professional at being referred.
Robert Levin
Rob Levin joins Jim Blasingame to reveal some of the ways and reasons why you have to stay in front of customers with information about what you do and how they can do business with you.
Robert Levin
Rob Levin joins Jim Blasingame to remind you that it’s not your customer’s job to know what you sell, it’s your obligation to continually remind them, and he offers some ideas on how to do that.
Robert Levin
Rob Levin joins Jim Blasingame to explain why you should never be afraid to cross-sell customers, because it’s all about making sure they get what they need and/or want, which is your job.
Jeff Zbar
Jeff Zbar joins Jim Blasingame to discuss why you must check in with every customer to learn what they expect from you, since it is very likely much different from a year ago, before the pandemic.
Jeff Zbar
Jeff Zbar joins Jim Blasingame to discuss what he’s doing to stay connected with customers working remotely during the holidays, and all during a pandemic, including the use of e-cards.
Cliff Ennico
Cliff Ennico joins Jim Blasingame to reveal some of the steps to take before referring someone, so you don’t become the victim of “no good deed going unpunished.”
Deb Calvert
Deb Calvert joins Jim Blasingame to remind you that after 2020, you can’t presume to know what your customers expect from you in 2021 – you have to ask them.
Deb Calvert
Deb Calvert joins Jim Blasingame to remind you that part of the expectation of customers is to have an experience that’s different, and we have to train our teams to deliver that in every interaction.

Browse by category