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Category: Customer Care

Bill Treasurer
Bill Treasurer joins Jim Blasingame to reveal some of the seven critical elements of professionalism, including caring and customer service, as the platform for launching a successful career.
Bill Treasurer
Bill Treasurer joins Jim Blasingame to discuss why professionalism is powerful and critical to your career, and why the fundamental element of it is character.
Deb Calvert
Deb Calvert joins Jim Blasingame to reveal why the entire organization must be trained and committed to providing customers with all the news that they need to stay informed about your ability to perform.
Deb Calvert
Deb Calvert joins Jim Blasingame to reveal why the maxim “no news is good news” doesn’t work when keeping customers informed about anything that might become a problem.
Deb Calvert
Deb Calvert joins Jim Blasingame to discuss why failing to take quick and decisive action when a customer issue or even conflict arises will only allow it to get worse and eventually take down your business.
Mark Babbitt
Mark Babbitt joins Jim Blasingame to discuss some of the ways that your business will be required to adjust to the post-pandemic expectations of your customers.
Brad Huisken
Brad Huisken joins Jim Blasingame to discuss how to avoid having too much of your business coming from too few customers by having a customer loyalty strategy that spreads your exposure across more customers.
Brad Huisken
Brad Huisken joins Jim Blasingame to discuss the power of training your people on the single most important job at your company: creating customer loyalty.
Jim Blasingame
Jim Blasingame reveals the direct connection between your success and how you show customers they’re justified in demonstrating their loyalty by returning to do business with you.
Barbara Weltman
Barbara Weltman joins Jim Blasingame to report on some of the changes in the deductibility of business meals as a temporary benefit for the restaurant industry.

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