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Category: Customer Care

Dave Ulrich
Dave Ulrich joins Jim Blasingame to discuss having the right corporate culture which demonstrates to customers what you want to be known for.
Dave Ulrich
Dave Ulrich joins Jim Blasingame to the difference between know what your corporate culture is and developing the right culture that meets customer expectations.
Don Cooper
Don Cooper joins Jim Blasingame to reveal what a customer relationship looks like when it’s so bad you should fire that customer and move on.
Jeff Zbar
Jeff Zbar joins Jim Blasingame to reveal some of the best practices that will help you maintain strong sales through the end of the year, including extreme customer service.
Robert Bethel
Robert Bethel joins Jim Blasingame to discuss the three most important things a business owner should do to keep their business from failing.
Rick Newman
Rick Newman joins Jim Blasingame to debate whether the national anthem controversy for the NFL is going to have a lasting effect on its customers, the fans. Rick says no, Jim says yes.
Peter Meyer
Peter Meyer joins Jim Blasingame to reveal that while we’re trying to lead customers in the direction of the future, to not forget that they will have a say in that direction.
Peter Meyer
Peter Meyer joins Jim Blasingame to reveal that you can use what’s best for customers as the best way to get them to join you in the future direction of your company, but make sure there’s something in it for them.
Chip Bell
Chip Bell joins Jim Blasingame to report on the many disruptions that are happening in the marketplace and how to make sure you’re on the right side of these changes.
Chip Bell
Chip Bell joins Jim Blasingame to reveal how to make sure you get your share of the business abandoned by the big retailers before Amazon moves in, including delivering experiences that make customers tell others.

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