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Category: Customer Care

Sarah Petty
Sarah Petty joins Jim Blasingame to reveal the power of staying in touch with customers in an appropriate way – more values, less selling – so they will know who to count on post-pandemic.
Pam Danziger
Pam Danziger joins Jim Blasingame to discuss some of the new expectations of affluent customers, including personalization, customization, and other post-pandemic steps, and why you should charge for these extras.
Beverly Flaxington
Beverly Flaxington joins Jim Blasingame to offer ideas on how to get reestablished with customers you’ve lost contact with in the past few weeks, and check with them about how they want to work with you going forward.
Sarah Petty
Sarah Petty joins Jim Blasingame to reveal the power of staying in touch with customers in an appropriate way – more values, less selling – so they will know who to count on post-pandemic.
Grace-Marie Turner
Grace-Marie Turner joins Jim Blasingame to report on the multi-faceted healthcare problems that are becoming collateral damage from the political response to the coronavirus pandemic.
Jim Blasingame
Jim Blasingame reveals some of the ways customers and prospects will have their feelings, sentiments and emotions on their sleeve as we enter the post-pandemic New Regular.
Jim Blasingame
Jim Blasingame reports on how post-pandemic customer expectations and behavior will alter how you interact, from contact to delivery, as you begin to identify the “New Regular.”
Jeff Zbar
Jeff Zbar joins Jim Blasingame to report from his 31-year perspective on how the coronavirus has required millions to work from home, and what he’s learned about how to be productive in that work environment.
Chip Bell
Chip Bell joins Jim Blasingame to reveal some of the ways to stay close to customers during the pandemic period and remind them about why you’re business is relevant to them, whether you can still serve them or not.
Olalah Njenga
Olalah Njenga joins Jim Blasingame to reveal three trends in customer expectations, including the experience, the humanity and the endorsement.

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