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Category: Customer Care

Bob Negen
Bob Negen joins Jim Blasingame to reveal why engaging customers with the combination of soul and professionalism is the key to success in 21st century retail.
Jim Blasingame
Jim Blasingame reveals how to turn the Plastic Triplets of bad service into the Golden Triplets of good service that you can take to the bank.
Jim Blasingame
Jim Blasingame reveals the power in professional salespeople acquiring the discipline to shut up enough to let the prospect/customer do most of the talking, including a new acronym: SULS.
Stacey Brown Randall
Stacey Brown Randall joins Jim Blasingame to reveal that there are three stages that you’ll have with customers and how to make all three sticky experiences.
Stacey Brown Randall
Stacey Brown Randall joins Jim Blasingame to define what a sticky customer experience looks like, why it’s so powerful, and how to create many of them.
Jeff Zbar
Jeff Zbar joins Jim Blasingame to discuss the power of wowing your customers with above and beyond service and how that creates customers for life.
Bob Negen
Bob Negen joins Jim Blasingame to reveal why engaging customers with the combination of soul and professionalism is the key to success in 21st century retail.
Suzanne Paling
Suzanne Paling joins Jim Blasingame to reveal how to manage your sales team to make sure you have a strong 4th quarter in sales, especially in prospect development.
Sean Doyle
Sean Doyle joins Jim Blasingame to reveal that neutral outings and a reward system for performance and referrals are both beneficial to closing more business.
Tom Asacker
Tom Asacker joins Jim Blasingame to reveal the challenges of meeting customer expectations and the role that creativity plays in helping you prevent them from leaving you.

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