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Category: Customer Care

Stacey Randall
Stacey Randall joins Jim Blasingame to reveal that while all referrals are golden, organic referrals from customers who love their experience with you are at a level above other referrals.
Stacey Randall
Stacey Randall joins Jim Blasingame to reveal the power of focusing on the Customer Experience, and the two elements that it’s made of, including the work and the relationship.
Chip Bell
Chip Bell joins Jim Blasingame to reveal the power of loving up your customers, and why businesses have to make the first move in that relationship.
Chip Bell
Chip Bell joins Jim Blasingame to discuss the power of training employees to make a direct connection between happy, devoted customers and their compensation.
Jim Blasingame
Jim reveals that, unlike the CWCS I Syndrome, which affects employees, the Level II of this condition is found only in management, and happens when they get too far away from customers.
Jim Blasingame
Jim Blasingame reveals what the CWCS looks like when it’s being done to you, and how to prevent this dangerous condition to infect your company.
Jim Blasingame
Jim Blasingame reveals how technology has empowered customers with new information and has changed their expectations of how they want to be served.
Wally Bock
Wally Bock joins Jim Blasingame to discuss some of the motivations to self-publish your book, and why the quality of content and construction must be part of your plan.
Beverly Flaxington
Bev Flaxington joins Jim Blasingame to discuss the issues associated with how to focus your resources and energy to take care of existing customers while acquiring new ones.
Mary Cantando
Mary Cantando joins Jim Blasingame to reveal some of the first steps to take when launching a new direction, product or policy for your company, including what will it look like to customers.

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