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Category: Customer Care

Louie Gravance
Louie Gravance joins Jim Blasingame to reveal the four key factors customers are looking for that we can learn from the Disney organization, including safety, courtesy and yes, even showmanship.
Louie Gravance
Louie Gravance joins Jim Blasingame to discuss the power of service as the key to your sustained success, and why you have to instill that in employees, especially the younger ones.
Ed Marsh
Ed Marsh joins Jim Blasingame to reveal the three main applications for Intent Data methods, including for marketing, sales and customer service, and how this can apply to small businesses.
Ruth King
Ruth King joins Jim Blasingame to reveal the power of helping your business customers help their customers, and why this strategy is more powerful post-pandemic than ever before.
Tom Borg
Tom Borg joins Jim Blasingame to talk about the imperative of staying close to customers and ask them what they need, but especially to discover what they want from your business.
Sarah Petty
Sarah Petty joins Jim Blasingame to reveal the power of staying in touch with customers in an appropriate way – more values, less selling – so they will know who to count on post-pandemic.
Pam Danziger
Pam Danziger joins Jim Blasingame to discuss some of the new expectations of affluent customers, including personalization, customization, and other post-pandemic steps, and why you should charge for these extras.
Beverly Flaxington
Beverly Flaxington joins Jim Blasingame to offer ideas on how to get reestablished with customers you’ve lost contact with in the past few weeks, and check with them about how they want to work with you going forward.
Sarah Petty
Sarah Petty joins Jim Blasingame to reveal the power of staying in touch with customers in an appropriate way – more values, less selling – so they will know who to count on post-pandemic.
Grace-Marie Turner
Grace-Marie Turner joins Jim Blasingame to report on the multi-faceted healthcare problems that are becoming collateral damage from the political response to the coronavirus pandemic.

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