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Category: Customer Care

Leslie Grossman
Leslie Grossman joins Jim Blasingame to reveal why every successful sales organization has to practice the steps that result in referrals, including networking and helping others firsts.
Bob Negen
Bob Negen joins Jim Blasingame to reveal why every business should conduct a customer experience audit by your team, and compare that to what customers are telling you about their experience and expectations.
Andrea Nierenberg
Andrea Nierenberg joins Jim Blasingame to compare notes on their past bad experiences with United Airlines, and why United won the Stupid Corporation Award this week when it assaulted one of its paying customers for their own convenience.
Jim Blasingame
Jim Blasingame reports on how industry consolidation has caused the worst airline in America, United, to become one that physically attacks its own customers based on convenience and a computer algorithm.
John Swanciger
John Swanciger joins Jim Blasingame to reveal some of the steps to take to neutralize a negative review, including having many more positive reviews than negative.
John Swanciger
John Swanciger joins Jim Blasingame to discuss to reveal some of the things you can do to minimize – which is not remove – any negative reviews your company receives online, including fixing what caused the review, plus others.
John Swanciger
John Swanciger joins Jim Blasingame to report on recent research that shows small business owners aren’t as prepared to deal with negative online reviews as they need to be.
David Roberts
David Roberts joins Jim Blasingame to reveal some of the key first steps to take to give your new business startup the best chance of success.
Bob Negen
Bob Negen joins Jim Blasingame to reveal why every business should conduct a customer experience audit by your team, and compare that to what customers are telling you about their experience and expectations.
Deb Calvert
Deb Calvert joins Jim Blasingame to reveal research that show your business prospects and customers don’t need more vendors they need more sellers to behave like partners using dialogic communication methods.

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