Chip Bell

Chip Bell

Chip Bell is the founder of The Chip Bell Group, and co-author of Customer Loyalty Guaranteed. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty.
Web Sites:
www.chipbell.com

Interviews with Chip Bell»See allInterviews RSS Feed

Chip Bell joins Jim Blasingame to reveal that you can make unhappy customers glad again without giving the store away – all it might take is just making a reasonable gesture.
Chip Bell joins Jim Blasingame to reveal that the best way to diffuse a serious customer problem is to have already banked goodwill with that customer that exceeds the problem.
Chip Bell joins Jim Blasingame to report on the many disruptions that are happening in the marketplace and how to make sure you’re on the right side of these changes.