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Category: Customer Care

Olalah Njenga
Olalah Njenga joins Jim Blasingame to reveal three trends in customer expectations, including the experience, the humanity and the endorsement.
Dawn Fotopulos
Dawn Fotopulos joins Jim Blasingame to reveal tips and best practices for how to get your customer invoices paid quicker, including delivering them yourself, including during a period of economic uncertainty.
Stacey Brown Randall
Stacey Brown Randall joins Jim Blasingame to report on the power of referrals during a time of economic crisis, like we’re experiencing with the coronavirus impact.
Stacey Brown Randall
Stacey Brown Randall joins Jim Blasingame to reveal that there are four sources of the prospecting Holy Grail – referrals – including customers, centers of influence, and two more.
Diane DiResta
Diane DiResta joins Jim Blasingame to discuss the challenges of managing the many different communication platforms that customers can – and do – choose from as we work with them.
Bryan Mattimore
Dan  Pfister
Bryan Mattimore and Dan Pfister join Jim Blasingame to reveal how to approach customers who’ve left you, by approaching them with new ideas that are based on what’s relevant to them today.
Bryan Mattimore
Dan  Pfister
Bryan Mattimore and Dan Pfister join Jim Blasingame to reveal creative strategies that will help you win back customers who have left you, and why that’s a better plan than looking for prospects who don’t know you.
Olalah Njenga
Olalah Njenga joins Jim Blasingame to reveal three trends in customer expectations, including the experience, the humanity and the endorsement.
Jim Schreier
Jim Schreier joins Jim Blasingame to discuss how over-using new tech communication platforms, like texting and social media, is harming society and our ability to relate to the human expectation of our customers.
Bryan Mattimore
Dan  Pfister
Bryan Mattimore and Dan Pfister join Jim Blasingame to reveal how to approach customers who’ve left you, by approaching them with new ideas that are based on what’s relevant to them today.

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