Interviews RSS Feed

Category: Customer Care

Cliff Ennico
Cliff Ennico joins Jim Blasingame to reveal some of the steps you can take to neutralize negative online reviews, including having many more positive reviews.
Bill Schley
Bill Schley joins Jim Blasingame to reveal that the fundamentals of getting your brand message out to consumers haven’t changed, only the delivery system has, and that you must make your brand stand out with specific messaging.
Tom Asacker
Tom Asacker joins Jim Blasingame to reveal the challenges of meeting customer expectations and the role that creativity plays in helping you prevent them from leaving you.
Bob Negen
Bob Negen joins Jim Blasingame to discuss how he makes decisions about his business by first asking “what would my customers want?” and then proceeding as indicated.
Bryan Mattimore
Bryan Mattimore joins Jim Blasingame to reveal what you can learn from how companies like Zappos and Ritz-Carlton used their special approach to customer service excellence to drive value for their shareholders.
Bryan Mattimore
Bryan Mattimore joins Jim Blasingame to reveal how being creative in how you serve customers is really the only way to differentiate your business from every other one, large and small.
Cliff Ennico
Cliff Ennico joins Jim Blasingame to reveal some of the steps you can take to neutralize negative online reviews, including having many more positive reviews.
Bob Negen
Bob Negen joins Jim Blasingame to discuss how he makes decisions about his business by first asking “what would my customers want?” and then proceeding as indicated.
Grant Leboff
Grant Leboff joins Jim Blasingame to reveal how to use charm as a way to price and build customer loyalty with your products, especially how to talk with customers.
Chip Bell
Chip Bell joins Jim Blasingame to reveal customer expectations about solving problems, which is that they don’t expect you to be a miracle worker, but they expect you to act like you give a darn about their problem.

Browse by category