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Category: Customer Care

Chip Bell
Chip Bell joins Jim Blasingame to discuss how to think about customers who come in with a problem, how to treat their problem like a gift, and then turn them into a customer you can’t run off.
Bryan Mattimore
Bryan Mattimore joins Jim Blasingame to reveal what you can learn from how companies like Zappos and Ritz-Carlton used their special approach to customer service excellence to drive value for their shareholders.
Bryan Mattimore
Bryan Mattimore joins Jim Blasingame to reveal how being creative in how you serve customers is really the only way to differentiate your business from every other one, large and small.
Jim Blasingame
Jim Blasingame reveals the awesome leverage of cloud computing, and how we use it to great advantage in every way but one, the handshake.
David Rodriguez
David Rodriguez joins Jim Blasingame to reveal how his company, Marriott, defines corporate culture and how they use theirs to the advantage of employees and customers.
Chip Bell
Chip Bell joins Jim Blasingame to reveal customer expectations about solving problems, which is that they don’t expect you to be a miracle worker, but they expect you to act like you give a darn about their problem.
Chip Bell
Chip Bell joins Jim Blasingame to discuss how to think about customers who come in with a problem, how to treat their problem like a gift, and then turn them into a customer you can’t run off.
Jeff Zbar
Jeff Zbar joins Jim Blasingame to discuss whether how you deal with the days of the week should impact how you work with customers.
Stacey Brown Randall
Stacey Brown Randall joins Jim Blasingame to reveal that there are more than one kind of referral approaches and she identifies three of them.
Stacey Brown Randall
Stacey Brown Randall joins Jim Blasingame to reveal what a referral trigger is, and how you can use them to grow and keep more customers.

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