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Category: Customer Care

Jane Pollak
How can a small business owner stay positive with so much negative news everywhere? Jane Pollak joins Jim Blasingame to talk about how to find success by focusing on the positive aspects of our businesses and our lives.
Bob Kustka
How can a small business survive in a recesssion while preparing for the next economic expansion?Bob Kustka joins Jim Blasingame with advice on how to practice survival tactics while simultaneously watching for the opportunities that always happen in an economic downturn.
Jack Mitchell
When the attitude is often one of concern for the economy, how does a small business maintain close relationships with employees, customers and vendors? Jack Mitchell talks with Jim Blasingame about how to "hug" these groups, even in a recession.
Steve Martin
How does a small business balance the desire to make a profit and the imperative of maintaining positive cash flow? Steve Martin talks with Jim Blasingame about some of the things you can do to create a healthy balance between profit and cash.
Chad Koser
Jeff Koser
Do you know who your most ideal customer prospect is? Chad and Jeff Koser talk with Jim Blasingame about these customer, which they call "Zebras," how to find them efficiently and stay focused on them.
Jim Blasingame
The top 10 Small Business survival steps to take in 2009, as explained by Jim Blasingame. Jim talks about cash management, bank relationships, and several other critical steps that will contribute to your survival in 2009.
Charlie Fewell
Can you survive in 2009 by connecting with customers instead of just marketing to them? Charlie Fewell joins Jim Blasingame to talk about making sure customers know we appreciate their business and that our employees are trained to do the same thing.
Jim Blasingame
If you don't operate with financial fundamentals, you won't survive in 2009. Jim Blasingame talks about some of the things small businesses must do on to stay afloat during this recession.
Steven Gaffney
How do we get our customers to be honest about who makes the buying decisions? Steven Gaffney joins Jim Blasingame with some valuable tips on how to do a better job of communicating with our customers and prospects.
Skip Miller
Selling the product of the month won't work in a recession. Skip Miller joins Jim Blasingame to talk about what small businesses need to do in order to sell successfully in a recession.

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