Jack Mitchell

Jack Mitchell

Jack Mitchell is Chairman of the Mitchells Family of Stores (Mitchells/Richards/Marsh and Wilkes Bashford), a three-generation family business that operates men’s and women’s specialty stores in Connecticut, New York and California that are nationally renowned for their personal service touches and strong relationships.

Jack himself has been recognized as one of the top ten retail visionaries of his time by the Daily News Record, one of the most widely read retail trade publications in the country.

After completing a B.A. at Wesleyan University in 1961 and an M.A. at the University of California-Berkeley, Jack joined the family business. Under his leadership, the Mitchells Family of Stores have become well known for employee engagement and longevity and providing exceptional customer service and high quality merchandise in an exciting, friendly and visually dynamic atmosphere. Jack is an active leader on the floor, listening and learning along side his brother Bill, wife Linda, his three sons and three nephews.

In 2003, Jack Mitchell launched a “second career” as a speaker and author. His first book, Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results was a Wall Street Journal best seller and received rave reviews in the New York Times. In addition, it was endorsed by Warren Buffet on the cover with the following quote: “It’s a gem. I wish everyone at Berkshire would follow his advice – we would own the world.” In 2008, Jack published his second book, Hug Your People: The Proven Way to Hire, Inspire, and Recognize Your Employees to Achieve Remarkable Results where he illustrates a business blueprint to personalize relationships to drive success and achieve greater satisfaction at work.

Jack has become known as a passionate, enthusiastic public speaker, keynoting at over 200 events for corporations including Morgan Stanley, Conde Nast, Payless, Nike, Starbucks, Wells Fargo, Luxottica and Harvard University. He addresses audiences of all sizes and reaches over 50,000 people globally with Hug Your Customers/Hug Your People presentations. Jack has appeared on The NBC Today Show and Kudlow & Cramer TV show as well as numerous radio interviews and online and print articles. Jack has been quoted in national magazines as a customer service and management leadership expert. In April 2005, INC Magazine listed Jack as one of the 26 Entrepreneurs We Love.

Jack shares with his family a number of Community leadership Awards from the Anti-Defamation league, The Menswear Division of UJA-Federation of New York and Sacred Heart University. Jack is on the Yale Cancer Board and is an Executive in Residence at the Columbia University School of Business.
Category: Customer Care

Interviews with Jack Mitchell»See allInterviews RSS Feed

Jack Mitchell joins Jim Blasingame to reveal how the Mitchell family of stores keeps on growing with multiple generations now in the business.
Jack Mitchell joins Jim Blasingame to reveal some of the ways his company strengthens relationship with customers during the holidays.
Jack Mitchell joins Jim Blasingame to reveal the connection between hugging customers in the traditional service way, and expanding it to our online relationship with them.