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Category: Customer Care

Mayo Flynt
What does this major telecom company have to offer small business? Mayo Flynt talks with Jim Blasingame about some of the opportunities AT&T provides small businesses, plus his company's support for chambers.
Beverley Williams
More than what customers buy, knowing how they want to acquire and use the products and services they buy is critical to sales growth. Beverley Williams and Jim Blasingame discuss this important aspect of sales growth.
Beverly Inman-Ebel
Beverly Inman-Ebel joins Jim Blasingame to give some advice on how to effectively and proactively communicate with customers during challenging economic times.
Michael Anderson
What options are available to help a small business develop a comprehensive technology strategy? Michael Anderson talks with Jim Blasingame about how to incorporate all management tracking functions into one integrated system.
Josh Costell
Being creative, adding value and reaching out to customers to find out how you can help them is the best alternative to lowering prices in a challenging economy. Josh Costell talks with Jim Blasingame, small business expert and host of The Small Business Advocate Show
Valerie Sokolosky
How's your online etiquette? Valerie Sokolosky joins Jim Blasingame to talk about etiquette best practices when communicating using the various new electronic methods of reaching others.
JoAnna Brandi
What is the impact of happiness on your resiliency and success? JoAnna Brandi talks with Jim Blasingame about how finding a way to be positive and happy in your work actually contributes to your success by making you and your organization more resilient.
Rob Jolles
What should sales people be focusing on right now? Rob Jolles and Jim Blasingame talk about some of the fundamental practices and attitudes all sales people must employ to make sure they accomplish their sales goals, even in a challenging economy.
Patricia Weber
How is a challenging economy different for introverts? Pat Weber talks with Jim Blasingame about how to make sure that you not only make the sales calls, but that you follow-up.
Chad Koser
Do you know who the customers are who will help you be successful in your small business? Chad Koser talks with Jim Blasingame about these customer -- which he calls "Zebras" -- and why identifying them is critical to small business success.

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