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Category: Customer Care

Gordon Plutsky
What is your small business doing to reach prospects over the new media? Gordon Plutsky joins Jim Blasingame to talk about how small businesses should be adding social media tools and applications to the company's overall marketing strategy.
Andrew Field
How do you grow a local business into a national one, without leaving home? Andrew Field joins Jim Blasingame to talk about how he accomplished this, plus his thoughts on how to help small businesses during this recession.
James Dion
How do small business retailers deal with the challenges of this recession? James Dion and Jim Blasingame talk about tips an best practices that will help a retailer not only survive but actually thrive this year.
Stephanie Hobbs
When the economy is off, do you cut back on marketing and advertising? Stephanie Hobbs joins Jim Blasingame with research that shows why marketing is critical to survival, especially in a recession.
Anita Rosen
How can a small business use e-learning strategy to train employees and build better customer relationships? Anita Rosen joins Jim Blasingame to talk about how to develop an e-learning program and strategy.
Mike Stewart
What's the most important thing to remember when talking to customers - especially in a recession? Mike Stewart says it's discovery as he talks with Jim Blasingame about classic sales practices that are also important survival strategies.
Rich Allen
Can small business owners benefit from a business coach, even during a recession? Rich Allen joins Jim Blasingame to explain the value of a business coach and why investing in one could be the difference between survival and, well, you know.
Beverley Williams
How can a home-based business find success during a recession? Beverley Williams joins Jim Blasingame to talk about why home-based businesses should focus on green products and services as a marketing strategy.
Barbara Annis
What do men and women need to know about the other gender in order to communicate successfully. Barbara Annis joins Jim Blasingame to explain how the sexes communicate differently not only by what they say, but how they say it and why one of the sexes cares more about this stuff than the other one does.
Joanne Black
Can you actually grow sales in a recession? Joanne Black says yes, and she talks about how with Jim Blasingame, including how to get more referrals and creative ways to help existing customers do more business with you.

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