Weldon Long joins Jim Blasingame to reveal how to get to the pain point of a customer’s emotional state as they consider how you can help them find relief.

Weldon Long joins Jim Blasingame to reveal the emotional aspect of customer decisions, and how to identify their pain and demonstrating your ability to make it go away.

Tom Anastasi joins Jim Blasingame to reveal some of his research on why there’s power in getting all of your people contributing to the decision-making process.

Tom Anastasi joins Jim Blasingame to discuss the power of better decisions through the inclusion of every stakeholder, including the quiet ones.

Ed Harrington joins Jim Blasingame to reveal some of the ways to challenge employees and customers when you think they may not be giving you truthful feedback.

Ed Harrington joins Jim Blasingame to reveal how the feedback we receive from employees and customers is most often not truthful, and how to identify this unfortunate result.

Tom Borg joins Jim Blasingame to reveal the fact that your people may be giving you feedback that isn’t accurate, frank or even truthful, because of the culture of the company and your management style.

Ivan Misner joins Jim Blasingame to tell the story of how he attended a big event with lots of important people, but chose to engage the one person who wasn’t taking part in the many conversations.

Rob Jolles joins Jim Blasingame to reveal the last two steps in professional closing, including discussing the logistics of the prospective transaction, and leaving the prospect with the reassurance that they’ve made the right decision.

Rob Jolles joins Jim Blasingame to reveal that summarizing and confirming what has been discussed with prospects, and gaining a commitment from them for what has been discussed, are the first two key closing steps.