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Category: The Age of the Customer®

Jim Blasingame
Jim Blasingame reveals that in The Age of the Customer, before customers know if you’re competitive, they want to know if you’re relevant to them.
Tom Borg
Tom Borg joins Jim Blasingame to report on a survey that indicates that Boomers care about trust, competence and human touch.
Andrea Nierenberg
Andrea Nierenberg joins Jim Blasingame to reveal some of the steps to take to leverage the special sauce high touch small businesses have that big businesses don’t.
Tony Uphoff
Tony Uphoff joins Jim Blasingame to reveal some of the steps and adjustments that have to be made to recover relevance with customers who now have new expectations almost every day.
Tony Uphoff
Tony Uphoff joins Jim Blasingame to reveal how and why the industrial sector is just now coming up the curve to understand how they’re increasingly in jeopardy of being irrelevant.
Ivan Misner
Ivan Misner joins Jim Blasingame to reveal why today you’re either being disrupted or disrupting others, and how Sears became a poster-child for that warning.
Andrea Nierenberg
Andrea Nierenberg joins Jim Blasingame to reveal some of the steps to take to leverage the special sauce high touch small businesses have that big businesses don’t.
Ivan Misner
Ivan Misner joins Jim Blasingame to reveal why today you’re either being disrupted or disrupting others, and how Sears became a poster-child for that warning.
Robert Levin
Rob Levin joins Jim Blasingame to reveal how changes in marketing and strategy practices are impacting your ability to maintain relevance with customers.
Robert Levin
Rob Levin joins Jim Blasingame to reveal that your business’s ability to offer at least some level of tech automation will determine how well you’ll be able to keep customers.

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