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Category: The Age of the Customer®

Deb Calvert
Deb Calvert joins Jim Blasingame to discuss how to earn the admiration of customers so they become your biggest promoters, which also causes them to cut you some slack if – when – you make a mistake.
Deb Calvert
Deb Calvert joins Jim Blasingame to reveal the power of having customer conversations that lead to engagement, that lead to long-term relationships, that lead to long-term sales performance.
Jeff Zbar
Jeff Zbar joins Jim Blasingame to reveal how all of the seductive technology we have, which is making us more productive, also has the potential to isolate us, and why we have to be intentional about seeking human contact every day.
Skip Miller
Skip Miller joins Jim Blasingame to reveal how to turn around a person or team that is experiencing poor sales performance by returning to focusing on being relevant to the human on the other side of the desk.
Pam Danziger
Pam Danziger joins Jim Blasingame to report on the urgency of Main Street retail businesses to engage customers with emphasis on the five analog human elements, including sight, sound, smell, etc.
Alan See
Alan See joins Jim Blasingame to discuss the tendency of humans to give the other person the benefit of the doubt, and why this positive trait is modified against performance in the marketplace.
Pam Danziger
Pam Danziger joins Jim Blasingame to report on the urgency of Main Street retail businesses to engage customers with emphasis on the five analog human elements, including sight, sound, smell, etc.
JoAnna Brandi
JoAnna Brandi joins Jim Blasingame to explain what is really happening when you get “ghosted” by a customer – it’s not because they’re mad at you, but because you just became irrelevant.
Tom Asacker
Tom Asacker joins Jim Blasingame to reveal the challenges analog humans face as we convert our 10 millennia analog dance into one that includes digital leverage.
Tom Asacker
Tom Asacker joins Jim Blasingame to reveal the dynamic dance that is created as humanity attempts to incorporate digital leverage with our analog nature.

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