Rob Grede joins Jim Blasingame to reveal three things you have to to if you want to turn customers who have a complaint into brand loyal customers, which Rob calls the "3 Rs".

Rob Grede joins Jim Blasingame to reveal extensive, multi-industry research that shows for every complaining customer, there are 24 who have a problem don't complain, and what that means to your small business.

Is trust possible in the age of the Internet? Arky Ciancutti joins Jim Blasingame to talk about how trust is a relevance factor that helps you win at the moment of relevance, in the Age of the Customer.

Trust is a best practice. Arky Ciancutti joins Jim Blasingame to discuss the fact that trust is more than just the right thing to do, in business it's a best practice.

The first time someone said let's do business, trust was there. Arky Ciancutti joins Jim Blasingame to talk about the presence of trust at the origins of the first business transaction and is even more important today.

Tim Berry joins Jim Blasingame to reveal how business planning, not just having a plan, is the key to successful management and sustained success.

Tim Berry joins Jim Blasingame to compare business plan development in the past with how it should be created and used in The Age of the Customer.

Jim Blasingame reveals why you're sensing a disturbance in The Force as control has shifted from business to customer in The Age of the Customer.

Colm Foster joins Jim Blasingame to reveal how to be an effective and positive leader with a sense of urgency while avoiding political correctness and unnecessary politeness.

John Jantsch joins Jim Blasingame to reveal why the primordial power of storytelling has become even more valuable in selling today than ever before.