Cold calling is a lost art and we're better off because of it. Joanne talks with Jim about why referral selling is infinitely better than cold--calling.

Getting more sales is the single most important goal of any salesperson, and Brad talks with Jim about some of the key fundamentals needed to get more sales.

Don and Jim talk about a number of issues around the selling process, especially the need to do more and better listening.

Jeff and Jim talk about how to make sure your sales approach to businesses is based on 21st century reality.

Rob and Jim talk about how some things in selling have changed in the 21st century and some haven't. The trick is to know which is which.

Brad and Jim talk about the four areas of critical knowledge that are required for success as a professional salesperson in a small business.

Josh and Jim talk about how to make your company an employer-of-choice by creating an environment where you have engaged employees.

Skip and Jim talk about how to connect more with what customers want in order to serve their customers and less on what your company wants to sell.

Paul and Jim talk about how to find out if your customers are satisfied or committed, and what to do when you find out that information.

Doug joins Jim to talk about his recent trip to Thailand and expert opportunities there, followed by how the U.S. Commercial Services can help U.S. small businesses sell abroad on the Internet.