JoAnna joins Jim on their 8th anniversary together to talk about the importance of saying "thank you" to your customers. If you want to dramatically change your business' success without spending one cent, make sure you and your employees are convincing customers that you appreciate their business. Jim and JoAnna will help you do this.

Jack Mitchell and Jim Blasingame talk about how to develop customer relationships that last, and Jack talks about how to install his "hugging culture" when you acquire a business and add it to your operation on the small business radio program, The Small Business Advocate Show.

Bob and Jim talk about how to turn holiday shoppers in to customers for keeps.

Mike and Jim talk about why small businesses should focus more on those prospects who could actually turn into customers, rather than the population of the entire planet. Oh, by the way, they also talk about how to do that.

Lois is going to conduct a marketing Webinar and she joins Jim to talk about not only the topic of her project, but also what a Webinar is, and how you can do one for your customers and prospects.

Mike joins Jim for the first time to talk about what small businesses have to do to not only get customers to come in their doors, but just as importantly, how to get them to come back. Mike's recommendations are good news for small business.

Jack is the world's expert on lovin' up customers so they won't even think about going anywhere else. Don't miss this installment of customer care from Jack. His company also has recently acquired another clothing company and he talks about that process. Good stuff.

Rob is just back from Warsaw, Poland teaching salesmanship to the businesses in that 25 year-old democracy. Rob talks about what his audiences learned fro him and what he learned from them. This is good stuff, especially if you ever plan to do business in Europe.

JoAnna joins Jim to help celebrate National Women's Small Business Month, and she talks about how much more influence women are having in the leadership of the 21st century marketplace.

Mark helps Jim kick off National Customer Service Week by talking about the things we need to do to make sure we know what our customers want, what their experience is when they do business with us, and what they think about that experience.