JoAnna shares some tips with Jim on how to take care of your customers so they want to continue doing business with you.

Broadcasting live from the <br>Dolce Norwalk Center For Leadership And Innovation in Norwalk, Connecticut, Jim and Jack talk about how to provide exceptional customer service.</["br"]>

Jim and Lois discuss how small business owners typically don't have a real budget for marketing and why it is important to have one.

Jim and JoAnna discuss how to get your customers to give you feedback on the service you provide them.

Jorian Clarke joins Jim Blasingame to explain how to make customers happy by giving them what they want during an interview on the small business radio program, The Small Business Advocate Show.

Ben joins Jim to talk about how "blogs" help humanize your organization to your customers and prospects.

Bob joins Jim to talk about how to compete with big business by building relationships with your customers.

Lois joins Jim share ideas about how to put your customers first in your marketing and advertising.

JoAnna joins Jim to talk about the importance of recognizing that you are setting the culture of your business.

Jim and Jack discuss how to build a relationship with your customers and make them want to return to do business with you.