Regular and open conversation between management and staff is one of the most important success steps for any small business. Bob Kustka joins Jim Blasingame with advice and tips on how to accomplish this level of successful interaction.

How do we find peace in our workplace? Jim Ballard talks with Jim Blasingame about how find peace and productivity by finding out about other before we require them to listen to our story.

What's the best way to thrive during a recession? Joanne Black talks with Jim Blasingame about some of the key elements getting through to your prospects by employing an effective referral system.

What do you, or your sales staff do when a prospect says, "You're too high"? Rob Jolles joins Jim Blasingame to reveal several ways to overcome the "your too high" or "I can't afford this" objection.

The most important thing you need to sell successfully is what's in the head of your prospects and customers. Sam Richter joins Jim Blasingame to talk about how to make sure your sales calls are oriented around what's important to them, rather than what's important to you.

How does leadership training promote employee engagement? Michael Stallard talks with Jim Blasingame about some examples and tips on how focusing on leadership promotes employee engagement.

How are the younger generations, Gen X and Y, impacting the workplace and the small business economy? Mike Muetzel joins Jim Blasingame to talk about how the emergence of these generations is different from the past, including the challenges and opportunities being identied.

Why is it even more critical to deliver extreme customer care in 2009? Mark Mayberry joins Jim Blasingame to talk about some customer care stories he's witnesses and what we can learn from them.

Are you communicating effectively on the social media sites? Do you have a social media strategy? Debra Fine talks with Jim Blasingame about a few social media strategy ideas, including a few things not to do.

Are you a courageous small business owner? Would you like to be more courageous? How is courage used in the marketplace? Bill Treasurer joins Jim Blasingame to answer these courage questions.