How are you connecting with customers? How do you deliver proposals? How much in-person contact do you make? Diane DiResta and Jim Blasingame discuss knowing what connecting tool or practice to use with customers so you don't spend too much time in the virtual world.

The simple pause is a valuable utility infielder in small business, according to Nance Guilmartin, as she talks with Jim Blasingame about how the pause can be used productively and effectively for offense, defense or even when you're sitting on the bench.

Just exactly, what is a blog, anyway? Karen Cortell Reisman and Jim Blasingame discuss where the term "blog" came from, how they work and what the value is for a small business.

How do you solve a "problem" like Generation Y? Donna Fenn joins Jim Blasingame to talk about the good and the unique aspects of employing and working with Gen Y, the last generation to enter the marketplace.

Finding high efficiency with all online communication tools is the topic discussed by Christina Cavanagh and Jim Blasingame as they talk about how to be more effective with email, plus email's future amid the plethora of new communication technologies and platforms.

When you're on a sales call, are you snatching defeat from the jaws of victory? Mike Stewart and Jim Blasingame talk about how to not be your own worst enemy on a sales call, including specific tips and practices that prevent you from murdering sales.

A Republican Senator in Massachusetts: What can be learned? Gary Moore joins Jim Blasingame to discuss what can Americans can learn about listening to our customers from the upset election of Republican Scott Brown to the former seat of Ted Kennedy.

Identifying common problems that inhibit small business performance, Steven Gaffney joins Jim Blasingame to reveal the hard questions that have to be asked and answered with brutal honesty, in order for your business to be successful.

A picture is STILL worth a thousand words, according to Dan Roam, as he joins Jim Blasingame to talk about solving problems and selling ideas by conveying your message with graphical images.

What does it take for the generations to find common ground to communicate and work more effectively together? Mike Muetzel joins Jim Blasingame to discuss how to improve communication between Gen X and Gen Y with Baby Boomers.