What are your customer care algorithms? Adrian Ott joins Jim Blasingame to encourage small businesses to think of how they serve customers in a more disciplined and calculated manner, similar to the way search engines use algorithms.

Are your salespeople ready for the Age of the Customer? Jim Blasingame reveals the three kinds of salespeople, why two of them have parts of what they need, but only one will succeed in the Age of the Customer.

Are you asking Age of the Customer questions? Jim Blasingame to talk about how to get in sync with customers by asking them what they know about what you sell before telling them what you know.

Your salespeople have to be prepared to sell in the Age of the Customer. Brad Huisken joins Jim Blasingame to talk about how small businesses should prepare for the new customer expectations in the Age of the Customer.

How is 21st century branding different? Olalah Njenga joins Jim Blasingame to reveal how branding has evolved in the 21st century to include the relevance issues of engagement, responsiveness and being deliberate.

How do you get the attention of a prospect and get some of their time? Tony Rutigliano joins Jim Blasingame to discuss what is new and not new with prospecting in The Age of the Customer™.

Are your employees prepared for the "moment of relevance?" Jim Blasingame talks about his recent Age of the Customer experiences and how three companies in one day succeeded in passing the "moment of relevance by exceeded his expectations.

In The Age of the Customer, relevance trumps competitiveness. Jim Blasingame reveals his "moment of relevance" concept and what every small business has to to do to avoid becoming irrelevant.

There is a major tectonic shift in customer expectations going on. Jim Blasingame talks about how new customer expectations in The Age of the Customer™ is causing marketplace tectonic shifts.

In The Age of the Customer™, the competitive advantage has changed. Terry Murray joins Jim Blasingame to reveal how breakthrough success is being achieved by companies that know how to lead with their people.