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Category: The Age of the Customer®

JoAnna Brandi
How will customer care change in The Age of the Customer™? JoAnna Brandi and Jim Blasingame talk about what small businesses are going to have to do to take care of customers in an age when customers have total control over the relationship.
Chester Elton
In The Age of the Customer™, employee engagement is paramount. Chester Elton and Jim Blasingame reveal why employee engagement is needed now more than ever, including some real examples of how two businesses increased their bottom lines by increasing employee engagement.
John Stanton
The Age of the Customer™ has begun. John Stanton joins Jim Blasingame to talk about all of the reasons why the customer is now in complete control over the relationship with you, and how the way you used to serve customers will not get the job done today.
Jim Blasingame
The new customer paradigm: total control. Jim Blasingame reveals the three customer relationship elements that are part of The Age of the Customer™, and what small businesses must do about it.
Jim Blasingame
What is the most important The Age of the Customer™ thought for small business success? Jim Blasingame talks about the REAL reason customers will do business with you in the future - and it's not your products or services.
Jim Blasingame
In The Age of the Customer™, small businesses should be building their own online communities. Jim Blasingame talks about how to create the values of your online communities, and why you should not depend upon the public sites, like Facebook and Twitter, as the only way you connect with prospects and customers.
Jim Blasingame
In The Age of the Customer™, the best way to get the most out of the public social media sites, according to Jim Blasingame, is participate on them while thinking of how to build your own online customer communities.
Jim Blasingame
Jim Blasingame talks about why small businesses should think about building customer communities instead of social media in The Age of the Customer™.

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