Do you know if you're an introvert, an ambivert or an extrovert? Small business owner, do you know this about your employees? Patricia Weber talks to Jim Blasingame about the difference between these three personalities and why you need to know.

How can having a "hugging culture" with customers can help you survive and thrive during an economic downturn? Jack Mitchell joins Jim Blasingame to share how his customer care methods can help your small business.

What can retailers expect from the upcoming holiday season? Pam Danziger joins Jim Blasingame to discuss what is likely to be in store for retailers as we close out the calendar year with the holidays.

Selling is both art and science, but unfortunately, too many sm4 joins Jim Blasingame to talk about how to track your sale activity using customer relationship software and produce measurements that will help you close more sales.

A dry crack is a happy crack. That's the tag line of Bob Kodner's company, The Crack Team - honest. Bob is back to talk with Jim Blasingame about how his company has grown and evolved since his last visit on the show, including how they have adjusted to economic realities.

Email marketing has always been a great social media tool, reminds Eric Groves, as he joins Jim Blasingame to talk about the important ways to connect with customers using email, including online surveys.

"No problem" is a problem for small businesses, according to Jim Blasingame, who reveals what he says is an insidious mistake small business are making as they serve customers. You won't get these insights from anybody but Jim.

How do small businesses bridge the gap between the excitement of online technologies and the traditional way of doing business face-to-face? Jonathan Treiber joins Jim Blasingame to talk about his personal and professional quest to get this combination right.

Keep customers by becoming an integrated partner, says Jim Sirbasku, who joins Jim Blasingame to discuss tips and best practices that will help your small business become irreplaceable to your customers.

Saying "thank you" is one of the small business keys to success. Jim Blasingame talks about one of the priceless and price less things you can do to encourage our precious customers to come back again.