What if your sales growth could be achieved with just the customers you already know? Don Cooper and Jim Blasingame talk about how to grow sales revenue by learning how to up-selling and cross-selling.

How could being a small business actually be a big advantage? Eric Karjaluoto joins Jim Blasingame to discuss why small businesses actually have big advantages over large organizations, especially with regard to getting close to customers.

Business is so much easier when we just ask customers what they want. Linda Ireland talks to Jim Blasingame about why our customers' experiences with us are the key to growing sales and profits in the future.

We should spend more time celebrating our relationships with customers, according to Jim Blasingame. He talks about showing customers how big a deal it is when they continue to do business with us.

How do you build a culture of gratitude for customers? JoAnna Brandi talks to Jim Blasingame about some of the elements that we can install in our small businesses that will help all members of the organization to show customers who much we appreciate them and their business.

The key to sustaining customer relationships is connection. Neal Creighton and Jim Blasingame talk about how to use electronic tools to foster dialogue with customers resulting in a connection that can be more important than any marketing strategy.

How do you align your sales goals with your social media strategy? Joanne Black talks with Jim Blasingame about using the tools and efficiency of social media, without losing the intrinsically valuable sales elements of personal, vocal and in-person contact.

Can you actually find success in a simple "Thank you"? Jeff Zbar and Jim Blasingame agree that showing customers appreciation is one of the most important success strategies. So, why isn't it done more often?

Growing sales even in a slow economy can happen, according to Brad Huisken, as he talks with Jim Blasingame about getting out of our own way and reinstalling the right attitude in our organizations.

Finding things to celebrate, even in a slow economy. Jim Blasingame talks about why we should celebrate milestones, like business anniversaries, but also the relationships we have with customers.