Kate and Jim discuss the process that small business owners whose business is personal services, like consultants, etc. should go through to establish their price, per hour or per project, based on what's fair, what's competitive and what's profitable.

Barbara is a successful serial entrepreneur and she joins Jim to talk about some of the things she learned along the way.

Jori and Jim talk about the strategy of having multiple URLs that point to your single Web site, including the possibility of one that is a common misspelling of your name. They go on to discuss getting started on tuning up your Web site for 2006. Jori also offers the link to her excellent site for children, which is monitored full-time by an adult during an interview on The small Business Advocate Show.

Jack Mitchell joins Jim Blasingame for another installment of how to hug your customers. They talk about some of the things you can do to make individual customers have a unique experience in your business, as well as how to do cool things for all of your customers on the small business radio program, The Small Business Advocate Show.

Barbara joins Jim to talk about how to deal with an employee that isn't cutting it. She describes how to identify slackers, how they can have a negative impact on an organization, and what to do with them.

Steve and Jim continue their profitability series with a discussion about the importantance of preventive maintenance for all business tools, whether trucks or computers.

The Turknetts join Jim for the first time to talk about the balancing act leaders have to perform in order to lead their people with empathy while still getting the job done.

Arky and Jim talk about how to identify walls that your employees build around themselves and around departments as a result of poor communication and low levels of trust. They go on to talk about how to prevent this from happening, and how to make sure you're organization is built on trust.

Harry and Jim talk about how conflict arises in a small business, how to avoid it and how to resolve it.

Kristin talks with Jim about the problems the "obey me" hat can create when a small business owner is trying to get his or her employees to be creative thinkers.