Do you use webinars as part of your marketing strategy? Rob Levin joins Jim Blasingame to discuss NY Report’s webinar series on marketing to small business owners, plus the learning and marketing opportunities available through webinars.

Schools need more curriculum in finance and business for children. Jorian Clarke joins Jim Blasingame to discuss how interactive computer games can teach entrepreneurship skills to kids while they’re having fun.

Jim Blasingame talks about the challenges of the unemployed in today’s economy and the difficulty businesses have in finding qualified employees.

How is Indiana's community college structure different from all other states? Tom Snyder joins Jim Blasingame to report that Indiana has only one community college, Ivy Tech, that serves dozens of campuses around the state.

Why does the U.S. have structural unemployment? Ken Gronbach joins Jim Blasingame to state that not everyone needs to go to college. More jobs than ever require technology skills, not muscle or a BS degree - it's time to align the work force with demand.

Are you taking advantage of online training for your employees? Mike Johnson joins Jim Blasingame to discuss reasons behind the increase in online learning and what customers expect from e-learning curriculum.

Creating customer advocates requires perpetual training and leadership. Charlie Fewell joins Jim Blasingame to discuss how to specifically define the results you want in any customer interaction and train your employees how to accomplish these expectations.

Make sure your employees understand their behavior is important. Nancy Friedman joins Jim Blasingame to reveal more cardinal rules for excellent customer service, including don’t be too busy to be nice, don’t use jargon and never, ever say “No problem.”

Do you train your employees for customer service? Nancy Friedman joins Jim Blasingame to discuss the importance of customer service training and cardinal rules of customer service: paper will wait and don’t rush your customers.

Invest in training to create employee success. Trudy Jean Evans joins Jim Blasingame with examples of small business owners who successfully invest in the success of their employees through training and smart hiring.