Customers need more than virtual contact. Irv Shapiro joins Jim Blasingame to discuss the importance of blending all communication tools when connecting with customers - the face, the voice, and the virtual.

How many ways can you monetize your information? Bob Bly joins Jim Blasingame to discuss ways to monetize your information, including giving it away as a method of growing the credibility of your brand.

How do you sell your expertise to others online? Bob Bly joins Jim Blasingame to remind you that your expertise is valuable to others who will pay for what you know, but you have to produce the content and make it available.

Are you using social media as a referral resource? Joanne Black joins Jim Blasingame to discuss how to properly use social media resources to get more and higher quality referrals and close more sales.

Why are customers driving the need to get referrals? Joanne Black joins Jim Blasingame to discuss the reversal of referrals motivation from sellers to customers, who now prefer vendors who are referred because trust is presumed and it saves them time.

Do you have a referral strategy? Joanne Black joins Jim Blasingame to discuss why it’s critical to have a referral plan now more than ever because customers have more control and less time.

building credibility by becoming a center-of-influence. Joyce Weiss joins Jim Blasingame to reveal why it's a good long-term business strategy to help customers heal their business pain with referrals to other professionals.

How do you connect with prospects and stay connected to customers? Joyce Weiss joins Jim Blasingame to discuss strategic and practical ways to get connected to customers and stay connected across the generational divides.

The money’s not yours until the customer is happy. Bob Negen joins Jim Blasingame to talk about why thinking of customers relationships, not sales transactions, will help you create a more successful return strategy that actually contributes to more sales.

There is no place to hide. Bob Negen joins Jim Blasingame to discuss why there is an increasing emphasis on customers connecting how what you say matches up with what you do, and how that impacts business performance.