"The more high tech we have, the more high touch we want." John Naisbitt. Jim Blasingame talks about why small businesses must balance the power of high tech mobile apps and the primordial human need for high touch.

Should you outsource the evaluation of your website traffic data? Philippa Gamse joins Jim Blasingame to discuss why you should hire a pro to evaluate your web traffic, but do not outsource how your business strategy is applied.

Don’t presume trends in your storefront are the same as on your website. Philippa Gamse joins Jim Blasingame to discuss how to use Google Analytics to compare online customer activity with your traditional in-store customer behavior.

Do you know how your web strategy is performing? Philippa Gamse joins Jim Blasingame to explain how to use Google Analytics to track the effectiveness of your website.

The impact of technology from prospective customers to prospective employees. Pat Sigmon joins Jim Blasingame to discuss how technology has changed the way we connect to all of our business's stakeholders and how to bridge the gap from old practices to new.

Do you know where your new customers are coming from this year? Pat Sigmon joins Jim Blasingame to reveal that an increasing number of customers are coming from the Internet and how to take advantage of that trend.

Will there ever be a national solution to collecting sales tax on e-commerce? Cliff Ennico joins Jim Blasingame to discuss how technology, not legislation, will solve the challenge of collecting sales tax on Internet transactions.

What will it take to resolve the collection and remitting of online sales tax? Cliff Ennico joins Jim Blasingame to discuss the challenges involved in collecting and paying sales tax on all online transactions.

Individual states are mounting an Internet sales tax movement. Cliff Ennico joins Jim Blasingame to report on how various states, especially California and New York, are shaping online sales tax legislation that could affect all of us.

Have you seen what your business looks like on a mobile device? Chuck Martin joins Jim Blasingame to encourage you to make sure you know what customers see when they try to find you online using a smart phone.