Gen Y may have more disposable income that any other generation in history. Mike Muetzel joins Jim Blasingame to discuss why traditional marketing doesn’t always work when courting Gen X and Y.

Building relationships is good business. Beverly Inman-Ebel joins Jim Blasingame with ideas on connecting with customers and building communities by taking time to do something meaningful without the expectation of response.

Don't minimize the power of the personal touch in networking. Beverly Inman-Ebel joins Jim Blasingame to talk about ideas on why certain customer relationships benefit from personal stories.

In the 21st century, customers have many connection options. Jim Blasingame talks about the challenges and complexity of finding and keeping customers in The Age of the Customer™.

How has social media changed the rules of marketing? Bob Negen joins Jim Blasingame to reveal how to incorporate social media into your marketing strategy in a way that works for you and your customers.

Do you have a 21st century marketing strategy? Bob Negen joins Jim Blasingame to reveal what modern marketing strategy looks like and why your old one won't work where the marketplace is going.

Are you ready for your mobile future? Ramon Ray joins Jim Blasingame to discuss why connecting with customers over mobile technology is the key to maintaining relevance and therefore, survival.

Have you made the transition from manipulation to authenticity? Terry Barber joins Jim Blasingame to discuss the 21st century responsibility of a business to replace manipulation with connecting with their customers’ aspirations.

You can create and serve your community, but you can't control it. Terry Barber joins Jim Blasingame to discuss your small business as a member of customer communities, and why you must behave there with authenticity.

Social media is about developing a meaningful community around people with like interests. Terry Barber joins Jim Blasingame to explain the definition of the social customer and why they're critical to your future success.