Things are not always as they appear. Steven Gaffney shares a story about responding with compassion and understanding, especially during the holiday season. » More

Are you a social networker? Ben McConnell supplies the stats for Americans who use social media sites and their interaction with business. » More

Have you ever been charged for something you feel should have been free? Brad Huisken shares a story about small businesses and their customer service. » More

Dan Burrus continues his lesson on being a real-time organization. » More

Do you know the best steps to take with your customers when the economy is having a tough time? Charlie Fewell provides useful tactics to help you serve customers more successfully. » More

Do you treat your customers optimally? Donna Cutting offers some tips on how to make them feel like celebrities and keep them coming back to you. » More

Looking at your customers from a different perspective can help you in your future endeavors and to survive this capitalistic age. » More

Only go after people who will increase your sales and profits. Who are those people? Bob Gordman gives you some ideas. » More

Small business-to-business owners: Identify your Must-Haves and turn them into loyal Core Customers. Bob Gordman can help you. » More

What is the goal of advertising? Robert Gordman discusses how to accurately measure advertising effectiveness. » More