Jim Blasingame explains how User Generated Content can produce a "Nu-uh!" effect against your small business. » More

Joanne Black writes about stepping out of the office, putting down the mouse and connecting with people. » More

Jim Blasingame explains how you can help your business by helping your customer's customer. » More

Janet Christy writes about customer care experiences she has experienced. » More

JoAnna Brandi writes about expanding the concept of Customer Care to include our suppliers and employees. » More

Understanding customer feedback is key to the survival of your small business. JoAnna Brandi writes on how to interpret customer feedback and use it to enhance your customer service. » More

Customer service standards can make or break a business. Brad Huisken writes on working with your customers to maintain a profitable relationship. » More

Should your customers ever expect less that the highest quality service from your business? Bob Prosen address this question. » More

Does computerized customer services annoy you? Karen Post explains why there needs to be a balance between managing productivity and being efficient. » More

The current state of the economy hasn't made the jobs of salespeople any easier. Brad Huisken tells you how you can still have a positive effect on the customer. » More