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Jim Blasingame
Your success in the New Regular, post-pandemic economy will be determined by how well you manage the intersection of the two binary codes: high tech AND high touch. » More
Jim Blasingame
Business owners on Main Street are experiencing a New Normal because the coronavirus pandemic moved their cheese. If you plan to be in business in 2021, you'll need to make adjustments based on new... » More
Jim Blasingame
Beyond what your small business customers need, there are things they also want. Your success depends on discovering what that is, deliver it, and charge for it. » More
Jim Blasingame
For a small business, being competitive is still essential. But in The Age of The Customer, relevance is a Customer’s prime expectation. Is your company ready? » More
Jim Blasingame
For most of the 20th century, Americans enjoyed what Jim Blasingame calls The Golden Age of Customer Service. Sadly, based on recent research, it appears we're in the Plastic Age. » More
Jim Blasingame
Remember Blasingame's Law of Difficult Customers and don't put your business in jeopardy by not charging customers what their level of service requires, whether it’s delivered to a customer who’s a... » More
Jim Blasingame
As a small business, you have only one differentiator: the positive personal experience the customer attributes directly and uniquely to your business. Which won't happen if your employees blow a v... » More
Jim Blasingame
Jim Blasingame explains why the user-generated content is word-of-mouth on digital steroids. » More
Jim Blasingame
Jim Blasingame shares ways to increase the depth of field of your customer photo. » More
Jim Blasingame
Jim Blasingame offers four important lessons on customer expectations small businesses can learn from a destructive big business scenario that really happened. » More