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Jim Blasingame
Remember Blasingame's Law of Difficult Customers and don't put your business in jeopardy by not charging customers what their level of service requires, whether it’s delivered to a customer who’s a... » More
Jim Blasingame
As a small business, you have only one differentiator: the positive personal experience the customer attributes directly and uniquely to your business. Which won't happen if your employees blow a v... » More
Jim Blasingame
Jim Blasingame explains why the user-generated content is word-of-mouth on digital steroids. » More
Jim Blasingame
Jim Blasingame shares ways to increase the depth of field of your customer photo. » More
Jim Blasingame
Jim Blasingame offers four important lessons on customer expectations small businesses can learn from a destructive big business scenario that really happened. » More
Jim Blasingame
Jim Blasingame reveals what customers want of businesses in The Age of the Customer, and what a small business must do to foster customer loyalty while potentially increasing profitability. » More
Jim Blasingame
Small business expert Jim Blasingame explains the three steps to creating your own small business's success-sustaining Golden Age of Customer Service. » More
John Patterson
Brain Trust Members and frequent guests of The Small Business Advocate Show John Patterson and Chip Bell explains why sometimes the customer does know best. » More
John Patterson
Brain Trust members John Patterson and Chip Bell how the recent recession forever changed how customers interacted with businesses. » More
Jim Blasingame
Small business expert explains why you should identify every customer as an asset to your company, no matter what they do. » More