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Jim Blasingame
For a small business, being competitive is still essential. But in The Age of The Customer, relevance is a Customer’s prime expectation. Is your company ready? » More
Jim Blasingame
For most of the 20th century, Americans enjoyed what Jim Blasingame calls The Golden Age of Customer Service. Sadly, based on recent research, it appears we're in the Plastic Age. » More
Jim Blasingame
Remember Blasingame's Law of Difficult Customers and don't put your business in jeopardy by not charging customers what their level of service requires, whether it’s delivered to a customer who’s a... » More
Jim Blasingame
As a small business, you have only one differentiator: the positive personal experience the customer attributes directly and uniquely to your business. Which won't happen if your employees blow a v... » More
Jim Blasingame
Jim Blasingame explains why the user-generated content is word-of-mouth on digital steroids. » More
Jim Blasingame
Jim Blasingame shares ways to increase the depth of field of your customer photo. » More
Jim Blasingame
Jim Blasingame offers four important lessons on customer expectations small businesses can learn from a destructive big business scenario that really happened. » More
Jim Blasingame
Jim Blasingame reveals what customers want of businesses in The Age of the Customer, and what a small business must do to foster customer loyalty while potentially increasing profitability. » More
Jim Blasingame
Small business expert Jim Blasingame explains the three steps to creating your own small business's success-sustaining Golden Age of Customer Service. » More
John Patterson
Brain Trust Members and frequent guests of The Small Business Advocate Show John Patterson and Chip Bell explains why sometimes the customer does know best. » More