In these times of turbulence and anxiety, it's important for small business owners to remain feisty and survive, according to Chip Bell and John Patterson.
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Customer Care
Make your best customers feel special if you want to keep them around. Lois Geller tells the story.
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A little bit of worrying isn't bad if it causes you to take action, like caring for your customers, according to Jim Blasingame.
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In today's economic climate, cost is not the only deciding factor for purchases. Beverly Inman-Ebel offers some tips on providing service with her acronym for SERVICE.
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Small business owners should think of social media/social networking as actually "building on-line communities." Jim Blasingame shares why.
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Eschewing the competitor is no longer the winner's M.O. Collaboration may be your key to success. Joanne Black tells you why.
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Customer barriers can cause more problems for your company. Jim Blasingame gives the details.
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What can a company do, so that employees have a greater sense of customer care? Andrea Nierenberg says taking care of your employees make help.
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You shouldn't skip steps in the sales process, even with a recommendation. Here's how you can make the most of your leads.
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Does your company leave your customers in a service vacuum? Mark Maryberry explains what it is and why you shouldn't do that to your customers.
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