Customer Care Article Category RSS Feed

JoAnna Brandi
Is Loyalty Dead?
By JoAnna Brandi Icon-brain-trust June 23, 2003
Now that loyalty is harder to earn, here's what to do to earn it. » More
JoAnna Brandi
Chasing Rainbows
By JoAnna Brandi Icon-brain-trust June 20, 2003
How can customer service be like a rainbow? It is often an enhancer... It enhances the effects of your sales efforts, marketing message, and product quality. » More
Jim Blasingame
Customer Care Equals Customer Loyalty
By Jim Blasingame Icon-brain-trust April 15, 2003
Create a Customer Loyalty Strategy. » More
What Is On Your Customer's Mind?
By Vickie Henry April 15, 2003
Do you know what your customers are thinking? » More
Perception Is Reality
By Arnold Sanow Icon-brain-trust April 15, 2003
Do you pre-qualify your customers? » More
25 Ways To Keep Your Customers For Life
By Arnold Sanow Icon-brain-trust April 15, 2003
Great customer service ideas. » More
William Hubbartt
Costly Customer Relations Lesson
By William Hubbartt Icon-brain-trust April 15, 2003
Great ideas on maintaining a high level of customer care » More
Jim Blasingame
Does Anybody Care Who Killed Customer Service
By Jim Blasingame Icon-brain-trust April 15, 2003
"If customer service lives, it lives in small businesses." » More
Brad Huisken
What If
By Brad Huisken Icon-brain-trust April 15, 2003
In a perfect world » More
Brad Huisken
People Versus Product
By Brad Huisken Icon-brain-trust April 15, 2003
Sales is really a people business » More