Now that loyalty is harder to earn, here's what to do to earn it.
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How can customer service be like a rainbow? It is often an enhancer... It enhances the effects of your sales efforts, marketing message, and product quality.
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Create a Customer Loyalty Strategy.
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Do you know what your customers are thinking?
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Do you pre-qualify your customers?
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Great customer service ideas.
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Great ideas on maintaining a high level of customer care
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"If customer service lives, it lives in small businesses."
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Sales is really a people business
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