Customer Care Article Category RSS Feed

Nancy Michaels
As a small business salesperson, it is important for you to think like your client. Nancy Michaels offers some pointers. » More
Steven Gaffney
Things are not always as they appear. Steven Gaffney shares a story about responding with compassion and understanding, especially during the holiday season. » More
Ben McConnell
Are you a social networker? Ben McConnell supplies the stats for Americans who use social media sites and their interaction with business. » More
Brad Huisken
Have you ever been charged for something you feel should have been free? Brad Huisken shares a story about small businesses and their customer service. » More
Daniel Burrus
Dan Burrus continues his lesson on being a real-time organization. » More
Charlie Fewell
Do you know the best steps to take with your customers when the economy is having a tough time? Charlie Fewell provides useful tactics to help you serve customers more successfully. » More
Donna Cutting
Do you treat your customers optimally? Donna Cutting offers some tips on how to make them feel like celebrities and keep them coming back to you. » More
Terri Lonier
Looking at your customers from a different perspective can help you in your future endeavors and to survive this capitalistic age. » More
Robert Gordman
Only go after people who will increase your sales and profits. Who are those people? Bob Gordman gives you some ideas. » More
Robert Gordman
Small business-to-business owners: Identify your Must-Haves and turn them into loyal Core Customers. Bob Gordman can help you. » More