As a small business salesperson, it is important for you to think like your client. Nancy Michaels offers some pointers.
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Things are not always as they appear. Steven Gaffney shares a story about responding with compassion and understanding, especially during the holiday season.
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Are you a social networker? Ben McConnell supplies the stats for Americans who use social media sites and their interaction with business.
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Have you ever been charged for something you feel should have been free? Brad Huisken shares a story about small businesses and their customer service.
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Dan Burrus continues his lesson on being a real-time organization.
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Do you know the best steps to take with your customers when the economy is having a tough time? Charlie Fewell provides useful tactics to help you serve customers more successfully.
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Do you treat your customers optimally? Donna Cutting offers some tips on how to make them feel like celebrities and keep them coming back to you.
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Looking at your customers from a different perspective can help you in your future endeavors and to survive this capitalistic age.
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Only go after people who will increase your sales and profits. Who are those people? Bob Gordman gives you some ideas.
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Small business-to-business owners: Identify your Must-Haves and turn them into loyal Core Customers. Bob Gordman can help you.
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