Customer Care Article Category RSS Feed

Brad Huisken
Salespeople often get a bad rap. Brad Huisken brings a story to the table that shows you as a salesperson that helping your customers is worth it. » More
Jim Blasingame
The only thing that is unique about the contact your small business has with a customer is the experience they have with you. Make sure your employees are trained to give that experience. » More
Lois Geller
Do you mail catalogs out to prospects? Lois Geller offers some tips that will help you mail smarter and get more sales. » More
Jim Blasingame
In the past, businesses controlled information about their products and services. In the future, the customer will have more control. Jim Blasingame explains how. » More
Tracy Eden
If you have an open account with your customers, it may cost you more than it's worth. Perhaps factoring is the solution. Tracy Eden offers some suggestions. » More
Tom Asacker
Is doing what you love going to bring in the big money? Not necessarily. Read on to find out what Tom Asacker suggests. » More
Chip Bell
In these times of turbulence and anxiety, it's important for small business owners to remain feisty and survive, according to Chip Bell and John Patterson. » More
Lois Geller
Make your best customers feel special if you want to keep them around. Lois Geller tells the story. » More
Jim Blasingame
A little bit of worrying isn't bad if it causes you to take action, like caring for your customers, according to Jim Blasingame. » More
Beverly Inman-Ebel
In today's economic climate, cost is not the only deciding factor for purchases. Beverly Inman-Ebel offers some tips on providing service with her acronym for SERVICE. » More