You worked hard to attract customers to your small business during the holidays. Read these tips on how to maximize your investment to retain existing customers. » More

Looking for a way to add more positive feedback to your sales? Product reviews may be the way to go, according to Neal Creighton. » More

Are your customers asking you to drop you price as a soloist? Terri Lonier provides some alternative options. » More

Salespeople often get a bad rap. Brad Huisken brings a story to the table that shows you as a salesperson that helping your customers is worth it. » More

The only thing that is unique about the contact your small business has with a customer is the experience they have with you. Make sure your employees are trained to give that experience. » More

Do you mail catalogs out to prospects? Lois Geller offers some tips that will help you mail smarter and get more sales. » More

In the past, businesses controlled information about their products and services. In the future, the customer will have more control. Jim Blasingame explains how. » More

If you have an open account with your customers, it may cost you more than it's worth. Perhaps factoring is the solution. Tracy Eden offers some suggestions. » More

Is doing what you love going to bring in the big money? Not necessarily. Read on to find out what Tom Asacker suggests. » More

In these times of turbulence and anxiety, it's important for small business owners to remain feisty and survive, according to Chip Bell and John Patterson. » More