Customer Care Article Category RSS Feed

JoAnna Brandi
Just Don't Take My Blankie
By JoAnna Brandi Icon-brain-trust October 20, 2003
All customers have a need to feel secure. » More
JoAnna Brandi
Sandcastles
By JoAnna Brandi Icon-brain-trust October 16, 2003
What kind of sandcastle is your business? » More
JoAnna Brandi
Cook Much?
By JoAnna Brandi Icon-brain-trust September 28, 2003
Don't forget to take the time to train your people well. » More
Lois Geller
Your Best Customers: Treat Them Well!
By Lois Geller Icon-brain-trust September 25, 2003
Excellent tips for exceptional customer care. » More
JoAnna Brandi
Transformed Beliefs Change Behavior
By JoAnna Brandi Icon-brain-trust September 22, 2003
Apply this concept to an organization by looking at its cultural beliefs. » More
JoAnna Brandi
It Pays to Keep Your Staff Engaged...
By JoAnna Brandi Icon-brain-trust September 13, 2003
There is a connection between people and profit. » More
Mark Mayberry
And The Sign Said…
By Mark Mayberry Icon-brain-trust September 7, 2003
Don't tell your customers one thing and then deliver the opposite experience. » More
JoAnna Brandi
Reminder: Problems and Complaints Are Gifts!
By JoAnna Brandi Icon-brain-trust August 11, 2003
Problem solving is very much about fun. » More
Lois Geller
Where's the Retention.com
By Lois Geller Icon-brain-trust August 6, 2003
Whatever business we think we're in, think again. We're all in the loyalty business. » More
JoAnna Brandi
The Numbers Are In
By JoAnna Brandi Icon-brain-trust July 29, 2003
Customer satisfaction is only the beginning of customer care. » More