The Age of the Seller is succumbing to the Age of the Customer. Jim Blasingame explains the cause of this shift. » More

We like to think of ourselves as "change agents" even if we didn't initiate the change. Mary Hessler Key has 3 things to remind yourself when you are experiencing change. » More

No one likes to hear criticism about themselves. Joyce Weiss tells you why constructive feedback is a positive spin on giving helpful communication with good intent. » More

As the Age of the Customer® becomes the marketplace norm, your customers are increasingly demanding more connection and support from you with online resources. Jim Blasingame discusses just how imp... » More

Your small business is operating in a new age where customers rule. Jim Blasingame explains how this change took place. » More

As 2011 begins Small Business Owners are hoping that the economy is taking a turn for the better and making plans to improve their own economic forecast. Janet Christy offers her fifth annual versi... » More

Your businesses' customer service can either come across as a "Shazzam" or "Nega-zam" moment. Mark Mayberry describes a few past moments where he has experienced both of these. » More

Are you caring for your customers in a personal way? Here is an example of excellent customer care from Mark Mayberry. » More

Management in a small business, especially family-owned, can be hectic. Here is an example of what not to do from Leslie Kossoff. » More

To be successful, you need to know the rules and know which rules to break. Kelle Olwyler explains. » More