Anna Conrad joins Jim Blasingame to discuss how small business owners can get out of manager and practitioner roles, and better lead their organization.

Anna Conrad joins Jim Blasingame to discuss why learning to delegate certain tasks is imperative for business growth.

Jeff Zbar joins Jim Blasingame to compare notes about how they were considered when they both became home-based in 1989 and how attitudes have changed for the better since then.

Jeff Zbar joins Jim Blasingame to talk about the moment they realized that in order to grow a customer base and serve them, they had to pivot between doing what they were comfortable doing and getting the job done.

Jim Blasingame reveals that while the customer is still always right, but that your relationship with them is much more complicated than that in The Age of the Customer.

Jim Blasingame reveals how the concept of serving customers has changed significantly in The Age of the Customer because their expectations make serving them more complicated, but also something you can know.

Jim Blasingame reveals that if you want to know what you should be doing tomorrow, next year or five years from now, the person with those answer in their head are your customers. Ask them.