Do you know who your best customers are? Alan Maites joins Jim Blasingame to talk about differentiating between your best customers and prospective new ones and how to focus on both.

Customer loyalty is created by attention to expectations. Alan Maites joins Jim Blasingame to talk about how to foster customer loyalty by continually asking what they want, how they want it and then delivering that.

How is your business matching wits with customers and prospects? Alan Maites joins Jim Blasingame to talk about how small businesses have to think and act in order to meet the expectations of today's savvy shopper.

Ask customers what they like - or don't like - about the experience they have with you. Jim Joseph joins Jim Blasingame with an example of how to fail by not asking customers why they like - or don't like - how you take your brand to market.

The experience is everything, because everything else is a commodity. Jim Joseph joins Jim Blasingame to explain how small businesses should focus on the experience customers have with them, in addition to the fundamentals of serving them.

What do your customers expect from your online offerings? Eric Karjaluoto joins Jim Blasingame to discuss why you should think like a customer when designing any online resource - website, etc., that your customers will use.

Do you know how QR codes works? Rick Mathieson joins Jim Blasingame to explain how the QR (quick response) technology works for both the owner of the information as well as the customer.

Could you use more business? Rick Mathieson joins Jim Blasingame to reveal several reasons why your small business should be using QR (quick response) codes to help drive sales revenue.

Do you know what a QR code is? Rick Mathieson joins Jim Blasingame to reveal the "quick response" technology, or QR for short, how it works and why you should care.

The middle class in China is as large as the entire population of the U.S. Frank Lavin joins Jim Blasingame from Hong Kong to discuss why e-commerce is booming in China, creating an exporting opportunity for U.S. small businesses.