Category: Customer Care
Don't let a holiday party ruin your business or career. Don Cooper joins Jim Blasingame to recommend losing the social media and the smartphone camera during the holiday parties.
Don Cooper joins Jim Blasingame to offer suggestions on how to decide whether to attend a social gathering or a business event during the holidays, as well as how to behave when you get there.
Don Cooper joins Jim Blasingame to offer suggestions on how to manage the busy holiday party season without offending and without making yourself crazier than usual.
Focus on the fundamentals this holiday season. Chip Bell joins Jim Blasingame to say that holiday shoppers will love you if they can trust you, feel valued, and appreciated.
Holiday behavior you learned in Kindergarten. Chip Bell joins Jim Blasingame to remind us that the best way to get and keep customers, especially during the holidays, is to be honest and be kind in your marketing and delivery of service.
Do you know how your customers get their money and spend it? Janet Christy joins Jim Blasingame to talk about why one of the best ways to get more business is to understand where customers get their money and how they spend it.
Jeff Zbar joins Jim Blasingame to explain that expressing your thankfulness for your customers isn't just important during the holiday season, it's important every day.
Jeff Zbar joins Jim Blasingame to discuss how to prepare for when a customer leaves your small business, plus how to prepare to fill the void left by a departing customer.
Bob Negen joins Jim Blasingame to explain that as a small business owner, you must say thank you to every customer, plus you must hire and train employees to say thank you.
Karen Cortell Reisman joins Jim Blasingame to explain that when customers or colleagues share their personal challenges, don't ask how you can help, just do something, such as send a card, make a meal, or make a charitable donation in their honor.
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