The Age of The Customer®
Advice, information and training in the field of economics, business operations and business management.
THE AGE OF THE CUSTOMER® is a fundamental belief system originating with Jim Blasingame.
THE AGE OF THE CUSTOMER® is a line of products and services offered by Jim including a series of books, written articles and publications, and educational materials; advisory services; and consulting/training all in the field of Economics, Business Operations and Business Management.
Please browse the following selection of THE AGE OF THE CUSTOMER® educational audio products to learn more about Jim’s motivational beliefs, products, and services concerning small business economics and operations; including Jim's exclusive series of THE AGE OF THE CUSTOMER® shows.
Tom Borg joins Jim Blasingame to reveal the different ways to make customers think of you when they need help with a problem, not just when they need to buy something.
Tom Borg joins Jim Blasingame to reveal that the best way to be prepared for a Moment of Truth with customers, is by training employees with specific contact training.
Tom Borg joins Jim Blasingame to reveal the many different kinds of “Moment of Truth” your company experiences with customers, from online to the telephone.
Bob Negen joins Jim Blasingame to discuss how his Retail Sales Academy teaches retail employees how to connect with 21st century customers.
Bob Negen joins Jim Blasingame to reveal that the ONLY reasons customers who come to your business, and then come back, is because of the experience they have, not what you sold them.
Debra Fine joins Jim Blasingame to remind that face-to-face is the original social media, and to encourage you to take any opportunity you can to get out from behind your desk and meet people face-to-face.
Peter Meyer joins Jim Blasingame to reveal three things to do in order to get a big business to become a customer, including don’t sell, solve problems, and become invaluable to the decision-maker.
Peter Meyer joins Jim Blasingame to reveal that getting a big business to become a customer is more difficult than ever, and the only way to break through is to demonstrate that you’re more than just an average vendor.
Linnea McCord joins Jim Blasingame to reveal the business advantage of being devoted to trust, as a corporate value and business best practice.
Linnea McCord joins Jim Blasingame to reveal some of the reasons why trust, which has always been the foundation of markets, is more critical in the digital age than ever before.