The Age of The Customer®

Advice, information and training in the field of economics, business operations and business management.

THE AGE OF THE CUSTOMER® is a fundamental belief system originating with Jim Blasingame.

THE AGE OF THE CUSTOMER® is a line of products and services offered by Jim including a series of books, written articles and publications, and educational materials; advisory services; and consulting/training all in the field of Economics, Business Operations and Business Management.

Please browse the following selection of THE AGE OF THE CUSTOMER® educational audio products to learn more about Jim’s motivational beliefs, products, and services concerning small business economics and operations; including Jim's exclusive series of THE AGE OF THE CUSTOMER® shows.

John Sculley
John Sculley joins Jim Blasingame to reveal the difference between a business plan and a customer plan and explain why the latter is becoming more important.
Joanne Black
Joanna Black joins Jim Blasingame to reveal the damage cold calling does today to your brand image and why getting referrals has the opposite effect of delivering goodwill for your brand.
Joanne Black
Joanne Black joins Jim Blasingame to report on more excuses salespeople make to avoid getting referrals, plus how to ask for and get referrals instead of making cold calls.
Joanne Black
Joanne Black joins Jim Blasingame to reveal some of the stupid excuses salespeople use to try to justify not getting referrals.
John Sculley
John Scully joins Jim Blasingame to talk about the entrepreneurial opportunity currently available to focus on customer expectations and disrupt your industry.
John Sculley
John Scully joins Jim Blasingame to reveal the shift in control of the market from the business to the customer and reveal how to address this epic change.
Lior Arussy
Lior Arussy joins Jim Blasingame to reveal the connection between great customer service and attracting customers before you have the ability to serve them.
Lior Arussy
Lior Arussy joins Jim Blasingame to connect the dots between delivering the best customer service possible to those customers who are most likely to help you to be profitable and successful.
Robert Grede
Rob Grede joins Jim Blasingame to reveal that you MUST determine from a customer complaint whether this is a one-off issue, or a systemic problem within your organization.
Robert Grede
Rob Grede joins Jim Blasingame to reveal three things you have to to if you want to turn customers who have a complaint into brand loyal customers, which Rob calls the "3 Rs".