The Age of The Customer®
Advice, information and training in the field of economics, business operations and business management.
THE AGE OF THE CUSTOMER® is a fundamental belief system originating with Jim Blasingame.
THE AGE OF THE CUSTOMER® is a line of products and services offered by Jim including a series of books, written articles and publications, and educational materials; advisory services; and consulting/training all in the field of Economics, Business Operations and Business Management.
Please browse the following selection of THE AGE OF THE CUSTOMER® educational audio products to learn more about Jim’s motivational beliefs, products, and services concerning small business economics and operations; including Jim's exclusive series of THE AGE OF THE CUSTOMER® shows.
Gary Sirak joins Jim Blasingame to reflect on when baseball was important to them, and their fathers and grandfathers, and how those experiences remember themselves.
Bill Taylor joins Jim Blasingame to report on how some companies, large and small, are blending the high-tech delivery capability with the low-tech of human connection.
Bill Taylor joins Jim Blasingame to reveal that for all of the cool technology we’re enjoying and benefiting from, we’re still humans who increasingly expect an experience to go along with whatever we’re purchasing.
Peter Sheahan joins Jim Blasingame to reveal the many advantages of upgrading your position with customers, from vendor to partner.
Peter Sheahan joins Jim Blasingam to reveal how the marketplace has been disrupted to the point where creating value and relevance is the first order of importance, followed by being competitive.
Tom Borg joins Jim Blasingame to reveal the different ways to make customers think of you when they need help with a problem, not just when they need to buy something.
Tom Borg joins Jim Blasingame to reveal that the best way to be prepared for a Moment of Truth with customers, is by training employees with specific contact training.
Tom Borg joins Jim Blasingame to reveal the many different kinds of “Moment of Truth” your company experiences with customers, from online to the telephone.
Bob Negen joins Jim Blasingame to discuss how his Retail Sales Academy teaches retail employees how to connect with 21st century customers.
Bob Negen joins Jim Blasingame to reveal that the ONLY reasons customers who come to your business, and then come back, is because of the experience they have, not what you sold them.