The Age of The Customer®

Advice, information and training in the field of economics, business operations and business management.

THE AGE OF THE CUSTOMER® is a fundamental belief system originating with Jim Blasingame.

THE AGE OF THE CUSTOMER® is a line of products and services offered by Jim including a series of books, written articles and publications, and educational materials; advisory services; and consulting/training all in the field of Economics, Business Operations and Business Management.

Please browse the following selection of THE AGE OF THE CUSTOMER® educational audio products to learn more about Jim’s motivational beliefs, products, and services concerning small business economics and operations; including Jim's exclusive series of THE AGE OF THE CUSTOMER® shows.

Stephen Baum
Stephen Baum joins Jim Blasingame to reveal how one company achieved growth and sustainability by disrupting themselves instead of waiting for someone else to do it to you.
Jim Blasingame
Jim Blasingame to talk about the power of a referral and why you must have a well-developed referral strategy in the Age of the Customer.
Wally Bock
Wally Bock joins Jim Blasingame to report on some of the pressures that are changing journalism, some for the better and some not so much.
Wally Bock
Wally Bock joins Jim Blasingame to report on some of the issues that are impacting the future of non-fiction books, especially business books.
Chip Bell
Chip Bell joins Jim Blasingame to reveal how training all employees about how to deliver innovative service is the key to customer retention.
Chip Bell
Chip Bell joins Jim Blasingame to talk about what innovative service and how to deliver that like putting sprinkles on a cupcake.
Robert Grede
Rob Grede joins Jim Blasingame to talk about the power of helping your customers help their customers as a way of moving their performance needle.
Robert Grede
Rob Grede joins Jim Blasingame to discuss balancing several different ways to deliver for customers, including helping them move the performance needle and saving them time.
Joanne Black
Joanne Black joins Jim Blasingame to reveal how to stay connected with customer expectations to make sure the two of you aren't wandering apart on what they want and what you can deliver.
Joanne Black
Joanne Black joins Jim Blasingame to reveal that just as you have to be accountable for what you can deliver, you can make customers accountable for what they have said they expect of you.