Chip Bell is the founder of The Chip Bell Group, and co-author of Customer Loyalty Guaranteed. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty.
Interviews with Chip Bell»See all
Chip Bell joins Jim Blasingame to reveal why the indelibility of your service on customers should be tantamount to a permanent tattoo.
Chip Bell joins Jim Blasingame to discuss recent customer service fails, and to tell the story of how our customer service experience should be like looking through a kaleidoscope.
Why is service getting worse, not better?
Chip Bell joins Jim Blasingame to report on the decline in service quality in many sectors, and the rise of it in specific organizations that are committed to training and service excellence.