Chip Bell is the founder of The Chip Bell Group, and co-author of Customer Loyalty Guaranteed. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty.
Interviews with Chip Bell»See all
Chip Bell joins Jim Blasingame to discuss how to deal with difficult online customers, including how to deal with negative online reviews.
Chip Bell joins Jim Blasingame to reveal how to deal with difficult customers, including two things to observe before you fire a customer.
Chip Bell joins Jim Blasingame to reveal why having a generous heart when serving customers is a long-term advantage.