Chip Bell is the founder of The Chip Bell Group, and co-author of Customer Loyalty Guaranteed. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty.
Interviews with Chip Bell»See all
Chip Bell joins Jim Blasingame to reveal what the key elements are of innovative service, including empowering employees to address on-the-spot customer care decisions.
Chip Bell joins Jim Blasingame to report on the decline in service quality in many sectors, and the rise of it in specific organizations that are committed to training and service excellence.
Chip Bell joins Jim Blasingame to reveal how training all employees about how to deliver innovative service is the key to customer retention.