JoAnna Brandi

The emotional part of 20/20 customer focus

How much emotion is involved in successful customer care? JoAnna Brandi joins Jim Blasingame to reveal that paying attention to customer emotions is a big part of a successful 20/20 customer focus strategy, and she identifies what to look for.

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JoAnna Brandi joins Jim Blasingame to discuss the power of a positive culture in your business, and ways to influence more positivity through your management style, including asking more questions.
JoAnna Brandi joins Jim Blasingame to reveal how to recognize some of the positives from the pandemic, including how it has changed how we look at approaching life and what really matters.
JoAnna Brandi joins Jim Blasingame to discuss whether there is some good that has come from a year of pandemic shutdown, including what you now plan to continue to do even though you wouldn’t have done it before.
JoAnna Brandi joins Jim Blasingame to define emotional intelligence and explain why the people around us are going to need that going forward more than ever.
JoAnna Brandi joins Jim Blasingame to recommend thinking of all the things that are good and right about this year, instead of just the unfortunate and annoying parts.