Don Cooper

Empowering employees to solve customer problems

Featuring Don Cooper - October 28, 2010

How do you empower employees to solve customer problems? Don Cooper joins Jim Blasingame to reveal that employees must be trained how to not take a customer complaint personally.

Category: Customer Care, Training, e-Learning

More interviews with Don Cooper »See all

Don Cooper joins Jim Blasingame to reveal that one of the biggest mistakes a salesperson makes is moving on before it's certain there’s no opportunity, plus forecasting prospects who are still suspects.
Don Cooper joins Jim Blasingame to reveal what a customer relationship looks like when it’s so bad you should fire that customer and move on.
Don Cooper joins Jim Blasingame to reveal that one of the biggest mistakes a salesperson makes is moving on before it's certain there’s no opportunity, plus forecasting prospects who are still suspects.
Don Cooper joins Jim Blasingame to reveal what a customer relationship looks like when it’s so bad you should fire that customer and move on.
Don Cooper joins Jim Blasingame to reveal ways to use the emotional impact of customer decisions to the advantage of your small business